Welcome to the Big Fish Games Forums!

Frequently Asked Questions and General Rules

Welcome to the Forum FAQs. Please read this information before you start posting on the forums. You will find everything you need to know to become part of this dynamic community.

• General Rules
• Getting Started
• Posting
• Formatting Posts
• Private Messaging
• Forum Ranks

General Rules

Dos:

• Play nice.
• Be respectful of others.
• Stay on topic.
• Keep within the law.
• Be safe - information you post here is public.

Don'ts:

• Post defamatory or obscene material.
• Attack, harass, or bother other users of the forum.
• Post advertising, spam, or copyrighted material.
• Post any links or URLs for other websites.
• Promote or encourage any illegal activities.

If you need technical support or assistance with a billing problem, please contact Customer Support directly. Posts on these topics will be locked or deleted.
Your participation on the forums means you agree to abide by the Big Fish Games Terms of Service.
Big Fish Games does not verify or guarantee the accuracy of any information posted in the forums.

Getting Started

What are the forums?

The Big Fish Games forums are message boards where you can ask questions, share tips, and connect with other players and game fans.

What do I need to get started?

Anyone can read the forums as a guest, but you will need to sign in if you want to join in the discussions. You can sign in to the forums using your Big Fish Games account. All you need to do is access the forums while you are signed in to Big Fish Games or sign in here. If you don't have a Big Fish Games account, create one here.

How do I sign in?

Sign in to the forums with your Big Fish Games account information here.

What if I forget my password?

If you forget your Big Fish Games account password, you can reset it here.

What is My Public Profile?

Your public profile is the information that other forum users can see, including your posts and your forum rank.

What is a forum moderator?

Forum moderators oversee the forums. They answer questions and ensure that everyone is adhering to the forum policies. Forum moderators can be identified by the Big Fish Games logo in their profiles.

Posting

How are the forums organized?

Every game has its own forum. Within each forum, you will find discussions on all kinds of subjects about the game. You can either respond to an existing discussion or create a new discussion. Each discussion is made up of posts from other players like you. For introductions and general discussion, visit the Chit-Chat Corner forum.

How do I create a new discussion in a forum?

Navigate to your desired forum. Once you are there, click the "Create New Discussion" button and type your discussion. You can preview your post using the "Preview" button. When you are ready to add your new discussion to the forum, click the "Post Reply" button.

How do I reply to an existing discussion in a forum?

Once you are in a discussion, click the "Reply" button. Type your response. When you are ready to add your reply to the discussion, click the "Post Reply" button. You can preview your discussion using the "Preview" button.

How do I edit a post?

You can only edit posts you have made on the forums. To edit a post, click the button that appears on the top right of the post.

How do I delete a post?

You can only delete posts you have made on the forum. Click the in the top right of your post to delete it.

What does the Quote button do?

If you click the button in the top right of a post, you will create a new post that includes the information from the post where you clicked quote.

What does the button do?

If you click on the icon in a post, you will report the post to a moderator as offensive. A moderator will review and take action.

What do the icons next to a discussion mean?

The icon means that a moderator has locked the discussion and new posts are not allowed.
The icon means that the discussion contains an announcement from a moderator.
The icon means that a moderator has marked this thread so that it will always appear at the top of the forum.

What if I accidentally post in the wrong forum?

Please delete your post and repost in the correct forum.

Formatting Posts

How do I format text in my post?

When you create a post, a text editing bar appears at the top of the message. Use it to change text effects, size, and color. To do this, type your text. Then, highlight the text you want to format. Click the formatting button for the text effect you want to use.

What are the extra letters and brackets that appear in my post when I use text formatting?

The extra letters are BBCode, or Bulletin Board Code. This simple code lets you format text in your post without having to know HTML.

Each piece of BBCode consists of an opening and closing tag. The text you want to format should be placed between the tags. You can use more than one tag on a piece of text. Just make sure you have opening tags and closing tags for each, or your post won't format correctly.

Here are the BBCode tags you can use on the forums. All are available via the text editing bar, so you don't need to remember them!

• [b]Bolded text[/b]
• [i]Italicized text[/i]
• [u]Underlined text[/u]
• [quote=Username]Quoted text[/quote]
• [size=12]Small text [/size]
• [size=14]Normal text [/size]
• [size=18]Large text [/size]
• [size=24]Giant text [/size]
• [color=#fffe02] Color of your choice [/color]

Can I use HTML?

We're sorry, but HTML is not supported in the forums.

Can I link to another site in my post?

We're sorry, but links are not allowed in the forums.

Can I post images?

We're sorry, but posting images is not allowed. You can be creative and use descriptive words!

How do I add an emoticon to my post?

Emoticons, or smileys, are small images used to express a feeling. Click on the in the text editing bar when you are editing to see the full list of emoticons.

Why does my post have **** in it?

Most likely, our system deleted a word it thought was offensive. Don't forget to play by the rules!

Private Messaging

What is private messaging?

Private messaging lets you contact other forum users directly without having to post public messages or share your real-world email address. It works like email, but you can only send and receive messages within the forums. You can also use private messaging to contact a forum moderator directly if you have a concern or question.

How do I get to my private messaging Inbox?

Sign in to the account you use to post on the forums. On the right-hand side of your screen, you will see your profile module. Click on the My Messages link. This will take you to your Inbox. If you have new, unread messages waiting, this link will show you how many.

How do I send a private message?

There are several ways to send a private message to another user on the forums.

• Use the button
  You can find this button in the upper right-hand corner of a forum user's profile. You can also find this button in the thread view, in the top right of each post. If you click on this button, a new message addressed to this forum user will open.
• Reply to a message
  When you open a message from another forum user from your Inbox, you will see the button. Click this button to reply to this message
• From the Address Book
  Your Address Book lets you store the usernames of people you communicate with frequently on the forums. Click on the button to open a new message addressed to this user. You can access your Address Book from your Inbox, Sentbox, or Block List

How do I add someone to my Address Book?

To add a forum user to your Address Book, click on their username to go to their profile page. Once you are on their profile page, click on the button on the upper right side of the profile. You can also add someone to your Address Book when they send you a message.

How do I remove someone from my Address Book?

Go to your Address Book. Select the user you would like to remove, and then click the button.

How do I format text in my message?

When you open a new message or reply to a message, a text editing bar appears at the top of your message. You can use the text editing bar to change text effects, size, and color. Type your text, highlight the text you want to format, and then click the formatting button the same way you would in your forum posts.

Why am I not receiving any new messages?

Your Inbox may be full. For space reasons, we only allow 100 messages at a time in your Inbox. Check the meter at the top of the Inbox to see how much space remains in your Inbox. If your Inbox is full, delete some messages. Once you delete some of your old messages, we will be able to deliver your new messages. You may also want to check to make sure that a forum user has not been accidentally added to your Block List.

What is my Block List?

Sometimes, you might not want another forum user to contact you via private messaging. You can add this forum user to your Block List. Your Block List is a list of people who cannot send you messages via private messaging.

How do I add someone to my Block List?

To add someone to your Block List, go to your Inbox. Click the icon to the left of the user's name. You will need to confirm that you want to add this user to your Block List. Once you confirm, you won't receive any more messages from this user. Any old messages from this user will be hidden from your Inbox.

How do I remove someone from my Block List?

To remove someone from your Block List, view your Block List using the link at the bottom of your Inbox. Select the user you want to unblock. Click the button at the top of the page to start receiving messages from this user. Any old messages from this user that were hidden will reappear in your Inbox. You will also receive messages this user sent you while he or she was blocked.

Forum Ranks

What is the icon that appears next to my name?

This is your forum rank. Forum ranks are determined by how many posts you have made on the forum.

Here are the forum ranks. We're keeping the number of posts required to move up in rank a secret!