Can't get into scrapebook

[Post New]by pattie16 on Jan 24, 11 2:51 PM
I can only get to the page to pick your time mode or relaxed mode, why can't I get into the game?? Thanks Pattie

2,464 Posts

Re:Can't get into scrapebook

[Post New]by bfgDonau on Jan 24, 11 4:50 PM
Hi pattie16 and welcome to the pond!

If you're unable to get the main part of the game started, my first recommendation would be to uninstall and reinstall the game and to then give it another try. More information can be found here: Uninstall / Reinstall a Game.

If that doesn't do the trick, then please be sure to contact our Customer Support team for further technical assistance.

Customer Support can be reached by clicking on the green envelope on the right-hand side of this page and then on the "Contact Us" section on the bottom left of the next page. Once you've entered your question and clicked to "Check for Answers," you'll be led to our Help pages, from which your question can be submitted.

If you're a Big Fish Game Club member, you can also connect to one of our Live Chat representatives from 9:30am-4:30pm PST Monday-Friday. To get started, just visit your “My Game Club" page.

Hope this helps!


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