bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Dream Tale: The Golden Keys technical issues here only

[Post New]by bfgBaikal on Oct 2, 12 12:39 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Re:Post any Dream Tale: The Golden Keys technical issues here only

[Post New]by wistler2 on Oct 2, 12 5:01 AM
will not play keep getting message floating point division by zero can you help using windows 7

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Dream Tale: The Golden Keys technical issues here only

[Post New]by bfgBaikal on Oct 2, 12 8:04 AM
Hi wistler2,

Have you tried following the advice in the following help article, to see if there are any updates that you can run?

Game Crashing, Freezing, or Blank Screen

I would recommend trying that as even a few simple updates can make a vast improvement to how your computer handles your game.

If the issues persist after checking out that article though, please contact Tech Support for further assistance by clicking on the green to the right of the page. One of our Reps will be happy to take a closer look at this with you.

If you have the time, please run and include a Dr. Felix Diagnostic Report in that mail so that we can start helping you right away.

Hope this helps!

bfgBaikal

 
 
 
 
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