bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Margrave: The Blacksmith's Daughter technical issues here only

[Post New]by bfgBaikal on Oct 20, 12 12:36 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
judy76073
Clownfish
Clownfish
531 Posts

Re:Post any Margrave: The Blacksmith's Daughter technical issues here only

[Post New]by judy76073 on Oct 20, 12 5:06 AM
the standard version of this game still only plays center of my screen. the CE did it as well, so once again, another no-buy game - oh well - maybe tomorrow will bring a good game

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Margrave: The Blacksmith's Daughter technical issues here only

[Post New]by bfgBiwa on Oct 22, 12 5:35 AM
Heya judy76073,

I'm sorry to hear that the standard version and CE both only want to appear in the center of your screen.

In this case it might help to make sure that the software on your computer is all up to date. If you have older drivers installed this can often lead to games not displaying properly. You can find some steps on how to check that here.

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report. You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

I hope this helps!

bfgBiwa

 
bjwhitt
Seahorse
Seahorse
24 Posts

Re:Post any Margrave: The Blacksmith's Daughter technical issues here only

[Post New]by bjwhitt on Nov 28, 12 3:12 PM
Ok, I got almost to the end, and it won't let me (or rather Afi) put the eye of Brites on the mast of the boat. Its stuck in my tray.


Never mind, closed the game, reopened, had to do the last puzzle over, then it let me finish. Tks anyway.

Edited on 11/28/2012 at 3:21:40 PM PST


 
 
 
 
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