Re:Post any Mystery Legends: Beauty and the Beast Collector's Edition technical issues here only

[Post New]by theatregoer5678 on Dec 6, 11 3:59 PM
I have downloaded the Mac version twice and, after taking about an hour and a half to download, I try to open the game (either in game manager or just directly from my applications) and the screen goes dark like it's loading and then the game crashes and I get an error message. AGH!

 

Re:Post any Mystery Legends: Beauty and the Beast Collector's Edition technical issues here only

[Post New]by seaserpent606 on Dec 17, 11 10:56 PM
care___916 wrote:Purchased the game and all was well until getting into the extra's. The storyline will not scroll. I was advised by another fishie that just scroll the cursor and the story would appear. Not working.

Anyone else having this problem?


Hi Care___916,
I have just finished playing this game and was having the same problem as you. I uninstalled, reinstalled and still had the same problem.
When I tried to scroll through the storyline again after reinstalling, my 7 year old son happened to be watching me and suggested that I hold down the left mouse button over the text and move the cursor up the screen, not down, as I had been doing. It then worked! I then found that the scrolling wheel on my mouse also moved the text.
So I probably didn't even need to reinstall! I also had to LOL when my kid managed to sort out the problem - I've been using a computer many, many more years than him!
I see it's been a while since you posted about this problem and you've probably figured it out by now, but this might help others .... who don't have kids on hand to help!!

Regards,
Sea.

 

Re:Post any Mystery Legends: Beauty and the Beast Collector's Edition technical issues here only

[Post New]by Firewhite on Dec 24, 11 4:45 PM
I'm having the same problems as most people here. I downloaded the game twice because I didn't get to play it the first time. When I press play my screen goes black then it just goes back to my regular screen saying "Time's running out". I never even got to play.

 

Re:Post any Mystery Legends: Beauty and the Beast Collector's Edition technical issues here only

[Post New]by theatregoer5678 on Dec 26, 11 6:28 AM
Firewhite wrote:I'm having the same problems as most people here. I downloaded the game twice because I didn't get to play it the first time. When I press play my screen goes black then it just goes back to my regular screen saying "Time's running out". I never even got to play.


Come on, BFG! Your customers are unhappy over here!

 

Re:Post any Mystery Legends: Beauty and the Beast Collector's Edition technical issues here only

[Post New]by theatregoer5678 on Jan 3, 12 3:11 PM
Any update on this?

 
tinatoerat
Starfish
Starfish
54 Posts

Re:Post any Mystery Legends: Beauty and the Beast Collector's Edition technical issues here only

[Post New]by tinatoerat on Oct 4, 12 9:05 AM
Ipad version, bonus game. There is a puzzle which requires you to use your cursor to move bubbles together. On the ipad I am getting no response to touches, except for the description.


 
bfgCimarron
Dogfish
Dogfish
1,902 Posts

Re:Post any Mystery Legends: Beauty and the Beast Collector's Edition technical issues here only

[Post New]by bfgCimarron on Oct 4, 12 10:25 AM
Hi tinatoerat,

I'm sorry to hear this game is giving you trouble. In this case I would try some of the troubleshooting steps in our help article below:

iPad, iPhone, and iPod touch

However, if your game still isn't responding to your taps after trying this, I would definitely get in contact with our Customer Support Team and one of our mobile specialists would be happy to take a closer look with you. For more information on how to do this, just click this link below:

How to get in contact with Customer Support

I hope this helps!

bfgCimarron

 

Re:Post any Mystery Legends: Beauty and the Beast Collector's Edition technical issues here only

[Post New]by ceicei51 on Dec 26, 13 11:56 AM
hi everyone I got the game to download but when I go to play it wont open with any of pointers are arrows so I have uninstalled it and install it 3 times it open once with the pointer and when I log back in same problem and I have gone to help pages and NO HELP I WISH THEY STILL HAD THE CUSTOMER CHAT so can anyone help I bought this game maybe big fish will wxchange it

 

Re:Post any Mystery Legends: Beauty and the Beast Collector's Edition technical issues here only

[Post New]by ceicei51 on Dec 26, 13 12:02 PM
unicornone wrote:well I could download no problem with this game but for some reason I cannot fathom there is no game cursor. I would expect more from a CE but as there is no cursor control I can't play this game. What a disappointment, looked good too. No play = no buy.
hi I am having the same problem did u get the problem fixed can you help me if you did ?

 
 
 
 
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