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This is a really good game & it sucks that there are problem areas like this. I hate to repeat what other people have said & what I'm sure you know, but it's really important that your video drivers are up to date & I always let each game install the directx that's bundled with the game (usually it's ver 9.0c) any way, which is the current version. I guess I was lucky when it happened to me. Make sure nothing is running in the background (firewall, anti-virus, spyware, etc). Also, when I re-booted I didn't use "restart", I shut it down for a minute or so, restarted, & removed all background programs, I believe I even turned off my printer icon in the taskbar along with the printer itself, so nothing but the main essentials were running. After doing this the game was fine. Hope you get it all sorted out because it's a great game & so is the second one. By the way I had no problems anywhere with the second one. Something else, if you plan to try Diamon Jones:Amulet of the world, there is an audio problem on some systems that chops the dialogue off near the end of each sentence. Solution- it's a Java issue. Just go to their site (sun.com) or sun systems, not sure & go to their archive section & download ver 1.4.2_08 & the game runs perfectly fine. Hope you get it going.
Stoney
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by c_tea on Aug 7, 09 12:24 AM
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wow, i just read about the same issue coming up again and again, for six pages, sigh, it is august now, and as far as i can tell, since january 09 we have all had the same problem - as you have all had, well now it is my turn, as she gets the f%*&*ng egg and comes down the ladder to go back to the square boom, died, so i updated drivers, etc and low and behold, died, again, as one person did, off goes puter and i get cleaning and tending to living stuff that i am ignoring while i am playing this (up til now) awsome game - come back, start again, and boom, black screen.
why is it that eight months have passed and a patch or other type of fix has not been offered when a new person like me downloads this game??? this is insane, i have already had my fill of problems with Omega Stone, riddle of the sphinx, which also dies at specific places and sigh, no patch. i am getting pretty pissed at BigFish over these types of simple repair huge frustration problems with their games. has anyone had luck getting a credit when finishing a game is impossible because of crashes? should i even try? i am at my wits end over this. does this imply that i must do a back ground check on all games prior to buying them to check for bugs and problems? sigh, this is silly. BF ought not put up a game that has such glaringly obvious programming issues. six pages of people all having the same problem with this game, BF should have put up a warning or preface to the download aobut it since it is so prevalent. sigh, frustrated and pissed off...
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paula331 wrote:Oh no!!!!! I started playing Syberia a couple days ago, and I went on to play again this morning , I went back to where I saved the game and when she trys to walk away it goes black screen!!!!!!!!! I 'm at the part where she is in Barrockstadt and she goes up the ladder to collect the egg on top of the metal wing. When she walks down the ladder she goes to walk over the train to go back to the Univerisity. Help, Help, Help Please!!!!
I have the same problem at the same part.
Stoneyman, I will do what you said. I think it's a great advice.
Thanks for helping us. You're so sweet.
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I should have checked this forum before buying Syberia. Unfortunately, I fell in  with the graphics and decided to buy first. BIG MISTAKE!
I find it really hard to believe that a game that was released back in September (January for  ) is still having the same problems over and over. I downloaded July 2nd and this version (if it IS a different version?  ) is having the same problems as all of you. No game saving is the worst! I've started 5 times and the farthest I've gotten is to the church; enters the church, disappears, and game just sits there.
I've upgraded everything, sent an e-mail to  along with a dxdiag and received 1 e-mail back saying that I've done everything. They gave me a free game coupon which makes up for the hastle but I was soooo looking forward to playing this game.
EDIT: Reinstalled and with instructions in another thread for saving game progress, have been able to get to first destination on the train with only 1 lock-up. It happened after leaving the cave when receiving the phone call. Unfortunately, that one caused me to have to shut down my PC because CTL+ALT+DEL did not work. And even tho the mouse is hard-coded for right-handed people, I am really enjoying the game!
Edited on 09/05/2009 at 11:45:28 AM PST
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