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momsford wrote:Pingstress......I had the same problem. I had to put my cursor slightly off to the side of the ring to pick it up.
Thanks! I finally figured that out. Now my problem is the scalpel I was supposed to use twice disappeared after I used it once and now I can't continue the game!
And it's pungstress.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by zagava on Feb 7, 17 9:32 PM
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Can't finish the bonus chapter. Can't get the broken statue to place the wings on it. Reset the bonus game and it still doesn't work. Very frustrated
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So I had a reply from Tech Support after sending them Dr. Felix file and they said, "I'm sorry to say that it looks as though this game doesn't want to work on your system." but no explanation beyond that. I am running a Windows 10, 1 year old gaming system w/ Intel Core i5 3.5 GHz CPU,16 GB of RAM and NVIDIA GeForce GTX 960 Graphics card. In short, a decent, new(ish) gaming system that will run the most taxing MMOs but I can't run a casual IHOG? O.o
This is now the 3rd game where it just wouldn't work in very similar situations - the game just glitches over some inventory item. I believe it is a Windows 10 issue and wonder when the game designers are going to actually start designing for Windows 10 since you can't buy a new computer w/o it. (sad to say, I think it's crap, and miss the heck outta my Windows 7 system).
I am a little surprised that many of the players now part of the Infamous Bracelet Survivors Club  are Mac users, though, so not *all* Windows 10.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by flutsy on Feb 9, 17 1:16 PM
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allo scuse my english im french
im stuck at the same plaCE THAN OTHER POEPLE
CAN U GIVE ME BACK MY CREDITS
ILL BY ANOTHER GAME
THANKS IN ADVANCE FOR YOURHELP
JLMONTMINY
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by judhum on Feb 10, 17 6:46 AM
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I downloaded the fix, but it still doesn't work. I have Win10
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by tookat on Feb 10, 17 7:39 AM
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So much for the Update.....which I have set to install automatically after all the games that have needed them.
I have managed not to get caught by the infamous bracelet, but have gotten caught by the scalpel, the deer antlers and now, the minotaur horns and either placing the gargoyle head first or the octopus......
and I am sick to death of Hint sending me uselessly to the Doctor's office.
I love this series of games.....and find it interesting to have Richard and his snarky relationship with his heirs.....but, I thing a certain game company is trying to put out too many game series in too short an amount of time.
I am sick of uninstalling and reinstalling this game.....and sick of starting over....
time for a credit folks.
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Hi Everyone,
The Moderation Team greatly appreciates players taking the time to post what they are experiencing in this particular thread. For the issues that have been presented in this thread, it is highly recommended to ensure that you are on the most current version available as an update was recently released to address these issues. Please refer to the following announcements for more information:
UPDATE! New version available for Grim Tales: Graywitch Collector's Edition - February 9, 2017
UPDATE! New version available for Grim Tales: Graywitch CE (Mac) - February 9, 2017
If issues continue to persist and you have installed the latest updates, please reach out to our Technical Support Team. The support team has the tools to further assist and provide information to the teams. The support team also has the tools to access your account regarding a credit that was mentioned. Please keep in mind that this is on a case by case basis. The support team is happy to help in any way that they can.
Thank you for your patience. If you have any questions, please PM any of the moderators.
bfgBellerophon
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I am in the Bonus Chapter and can't get the Pointer Token in the Hospital with the dagger. I downloaded the update and that didn't help. I uninstalled the game and reinstalled and I still can't get it. Need a fix for the money I have spent. I am running Windows 10 and have a new gaming system.
Edited on 02/10/2017 at 4:48:04 PM PST
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by Foxy57 on Feb 11, 17 12:34 PM
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As many others, the new update did not correct the bracelet issue I had, so I uninstalled the game and now I want to install the patch again and it says there is no new update ???? What do i do ? Do we have to quit BFG en masse to make you react ????
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by SharSF on Feb 11, 17 4:10 PM
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After the first (?) update, I made it to the bonus game. Got all the way to the interaction with the hospital room and the dummy. Now I'm left with just 4 of the "stars" and nothing else. Yet my only move is to use a tool to pick up the last "star" from the acid. Hint just leads me to the upper left corner.
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