Re:Post your Midnight Castle (Android) Technical Issues Here Only!

[Post New]by RedFireCastle on Nov 6, 17 11:03 AM
Good morning technical support, when I went to get back into my game the screen states "checking Cloud, setting characters" over and over again, my game just will not load. Would you please check my account A906374, I play as Redfire on my Kindle. My Biggish account is RedFireCastle. Thank you!

 
bfgIlinalta
Moderator
Moderator
3,093 Posts

Re:Post your Midnight Castle (Android) Technical Issues Here Only!

[Post New]by bfgIlinalta on Nov 6, 17 4:09 PM
Hello RedFireCastle,

I'm sorry to hear that the game isn't loading. The first thing I want to do is provide some recommendations which may assist in this particular case, as well as how to contact our Support Team should more assistance prove to be necessary.

I recommend seeing if these preliminary troubleshooting steps for an Android device not loading the game can assist in quickly resolving that issue:

Crashing, Freezing, Game Won't Open (Android)

If the issue continues after trying some of those suggestions, please contact our Midnight Castle Support Team with the Friend Code you have mentioned, the steps you've tried to resolve the issue, the type and model of device you are seeing the issue on, as well as a description of what you are experiencing. Our Reps will be sure to follow up as soon as they are able to do so.

Thank you for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
Kimball321
Starfish
Starfish
58 Posts

Re:Post your Midnight Castle (Android) Technical Issues Here Only!

[Post New]by Kimball321 on Nov 15, 17 11:32 AM
Once again I am having problems with the game crashing I have to keep doing the same tasks over and over losing progress and losing diamonds it is getting beyond a joke now how many times do I have to complain I have been in touch with customer services time and time again this problems only startedsince the last Easter update before that I had no problems I have been playing since the game started though I lost my original game on level 38 and had to start again after 4years of playing I think it is about time these issues should be sorted regards Chris

 
bfgIlinalta
Moderator
Moderator
3,093 Posts

Re:Post your Midnight Castle (Android) Technical Issues Here Only!

[Post New]by bfgIlinalta on Nov 15, 17 2:15 PM
Hello Kimball321,

I'm sorry to hear that you are still seeing the game crash while playing on Android. After checking in with the Support Team, it sounds like we were able to previously assist and provided a suggestion to ensure that your game is fully up to date and received no response that this didn't assist. If the issue has started up again after that update, then I recommend seeing if the following suggested steps are able to assist:

Crashing, Freezing, Game Won't Open (Android)

If those steps don't seem to help with the game crashing, then I recommend getting back in touch with our Midnight Castle Support Team to provide them the details regarding this issue as well as what has happened in regards to those suggested steps. I also recommend contacting them if you've lost progress or currency, as they have the tools necessary to assist with lost progress or currency. Our Reps will be certain to follow up as soon as they are able to do so.

If this issue continues after talking with our Reps or trying their suggestions, please follow up by replying directly to the last response you received. Following up with our Reps directly allows you to also retain your place in the request queue, and helps provide more information regarding the issue to the right teams. Thanks for helping us get to the bottom of this by following up with our Reps when an issue persists or if you need further assistance after receiving a response from our Support Team.

Thank you for your patience and I hope this helps out. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
 
 
 
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