jessara
Seahorse
Seahorse
38 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by jessara on Mar 18, 17 12:25 PM
keitht53 wrote:Daily Task and Passport have disappeared at some point today. Both were there this morning but not there by about 2pm this afternoon (UK time). I haven't played the daily task today so that's not the reason it's disappeared.


If you connected to the internet at any point then your game probably updated. I've found that in recent updates the passport has disappeared until I'd visited every city I unlocked/downloaded any cities that have changed.

 
keitht53
Guppy
Guppy
112 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by keitht53 on Mar 18, 17 2:44 PM
It's very odd. The Daily Task has reappeared with about 3 hours to run, but not the passport yet. The passport did disappear once before and then reappeared a few hours later.

 
jessara
Seahorse
Seahorse
38 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by jessara on Mar 18, 17 3:57 PM
keitht53 wrote:It's very odd. The Daily Task has reappeared with about 3 hours to run, but not the passport yet. The passport did disappear once before and then reappeared a few hours later.


Actually, when I think about it, this time the passport didn't reappear until I built my next monument. I don't know if that's going to be any help to you.

 
keitht53
Guppy
Guppy
112 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by keitht53 on Mar 19, 17 5:42 AM
jessara, I tried your idea of visiting cities until I found one in need of updating. When I allowed that to happen the passport magically reappeared. It would seem to be yet another bug in the system.

 
bfgIlinalta
Moderator
Moderator
1,587 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Mar 19, 17 4:24 PM
Hello keitht53 and jessara,

Thank you for discussing this particular issue being experienced with the mobile version of Gummy Drop!. It sounds like that through the suggestion to visit past cities jessara provided was able to help in this scenario, and I'm happy that the issue was worked around.

If the issue continues or comes up again, I definitely recommend visiting old cities real fast to see if that helps. If after that the game still isn't showing the passport, we'd definitely like to learn more about it. For any problems that continue after trying those steps, we recommend contacting our Gummy Drop! Support Team with your in-game User ID, the model of the device the issue is being seen on, and the version of operating system the device is running. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

For players that are unsure what a User ID is, or where to find it, the following article can help for User IDs in Gummy Drop!:

What is my User ID?

Thank you for your patience and for discussing the issue and what helped with that here. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
keitht53
Guppy
Guppy
112 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by keitht53 on Mar 20, 17 1:04 AM
bfgIlinalta wrote:Hello keitht53 and jessara,

Thank you for discussing this particular issue being experienced with the mobile version of Gummy Drop!. It sounds like that through the suggestion to visit past cities jessara provided was able to help in this scenario, and I'm happy that the issue was worked around.

If the issue continues or comes up again, I definitely recommend visiting old cities real fast to see if that helps.

bfgIlinalta


The problem with accessing other cities to check for any update, and then applying the update, is this requires connecting to the network. Many of us are running in Flight Mode to avoid the risk of a 'rogue' old save downloading and wiping out our progress.

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by slim_cognito on Mar 20, 17 7:30 AM
I've waited days for the Iphone version of the latest update. I also play on an android tablet but I don't take it with me, only my phone. When will it be available? I'm referring to the update that adds the city of Casablanca. Thank you.

 
bfgIlinalta
Moderator
Moderator
1,587 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Mar 20, 17 4:55 PM
Hello keitht53 and slim_cognito,

Thank you for your patience while waiting on a response and for describing what is being experienced with the mobile version of Gummy Drop!. I'm going to try to help as best I can real fast and also provide some steps for contacting our Gummy Drop! Support Team if more help is necessary.

keitht53, I'm sorry to hear that this method seems a bit inconvenient when staying on "Airplane Mode". I absolutely understand the fear of unintentionally overwriting a saved game and can see how this particular suggestion would be difficult to do when not connected to the internet.

Since it sounds like my suggestions may interfere with stopping a particular issue being experienced, I'd can offer that if you ever find you need help restoring a lost account or just some lost progress, please don't hesitate to contact our Gummy Drop! Support Team with your in-game ID and our Reps will be able to assist. Hopefully, the issue affecting this particular profile will be addressed soon. Thank you for your patience while the right teams investigate that particular issue further.

slim_cognito, thank you for your patience while waiting on the update with our 50th city, Casablanca, was made available for our players. Those updates should be available now for both iOS and Android devices, the announcements are linked below, just in case it's helpful:

Update Available for Gummy Drop! (iOS) March 20, 2017
New City Available for Gummy Drop! (Android) March 20, 2017

If you see any trouble after installing the update, I recommend contacting our Gummy Drop! Support Team with your in-game ID, the model of device the issue is being seen on, and the version of the operating system that device is running. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Edited on 03/20/2017 at 4:57:26 PM PST


 
bfgIlinalta
Moderator
Moderator
1,587 Posts

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bfgIlinalta on Mar 20, 17 4:55 PM
Just in case it is helpful, players of Gummy Drop! can learn more about what a User ID is and where to find one in-game here:

What is my User ID?

Thank you for your patience. If there are any further questions, please don't hesitate to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Please post any TECH ISSUES for Gummy Drop! Mobile here!

[Post New]by bowiecowgirl on Mar 21, 17 9:32 PM
On my iPad, I lost my passport but not the daily event when I updated for the new city. The passport did not reappear after opening all cities and collecting resources and shipping. I logged off the internet and logged back on later in the day and the passport reappeared.

 
 
 
 
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