Please post any TECH ISSUES for Alicia Quartermain & The Stone of Fate here.

Hello Everyone!

If you're having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct this type of problem in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with Customer Support Team. It would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBeruna

Hi cowclaudia,

That could certainly be frustrating to have happen. When a game is not saving properly, it is usually the result of either the game or the Big Fish Games app not having the permissions needed to create or amend save files. We can address this by following the steps from this article:

Game Not Saving

If the issue continues after that, please reach out to our Technical Support Team for further assistance. You can also PM one of our Moderators if there are remaining questions. We're always happy to help.

bfgArinelle