Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Alicia Quartermain & The Stone of Fate here.

[Post New]by Daxadillion on Jan 24, 18 12:39 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 01/24/2018 at 9:10:07 AM PST


 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Alicia Quartermain & The Stone of Fate here.

[Post New]by bfgBeruna on Jan 24, 18 9:09 AM
Hello Everyone!

If you're having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct this type of problem in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with Customer Support Team. It would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBeruna

 
cowclaudia
Lobster
Lobster
90 Posts

Level keeps repeating

[Post New]by cowclaudia on Feb 4, 18 4:54 PM
Have noticed after I finish a level then go out of the game the next time I go in the same level comes up that I had already finished previously - happens every time.

Solution?

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Alicia Quartermain & The Stone of Fate here.

[Post New]by bfgArinelle on Feb 5, 18 1:18 PM
Hi cowclaudia,

That could certainly be frustrating to have happen. When a game is not saving properly, it is usually the result of either the game or the Big Fish Games app not having the permissions needed to create or amend save files. We can address this by following the steps from this article:

Game Not Saving

If the issue continues after that, please reach out to our Technical Support Team for further assistance. You can also PM one of our Moderators if there are remaining questions. We're always happy to help.

bfgArinelle

 
cowclaudia
Lobster
Lobster
90 Posts

Re:Please post any TECH ISSUES for Alicia Quartermain & The Stone of Fate here.

[Post New]by cowclaudia on Feb 7, 18 4:38 PM
Thank you - will try that!

 
Yaelle
Pufferfish
Pufferfish
1,317 Posts

Re:Please post any TECH ISSUES for Alicia Quartermain & The Stone of Fate here.

[Post New]by Yaelle on Mar 1, 18 11:25 PM
Does this game have the tiniest dialogue in history or have I done something in my settings?! I dont see that happening outside of the game, for instance right here or on my desktop.
I can barely make out most of what they're saying. Is this for everyone? Never seen this happen before.

 
 
 
 
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