bfgFlounder
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Post any King's Legacy technical issues here only

[Post New]by bfgFlounder on Jun 14, 10 1:20 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

 

Re:Post any King's Legacy technical issues here only

[Post New]by karenasholt on Jun 14, 10 3:20 AM
I start the game. View the intro. Crash. Minimize the game, see a message saying see programs/kingslagacy/klegacy.exe.

Get a lot of technical program lines, I dont understand. Something to do with a camera maybe. (keyerror: camera it says)
Can you help me?

 

Re:Post any King's Legacy technical issues here only

[Post New]by nicolepans on Jun 14, 10 3:24 AM
Same problem. The cartoon part is okay and then a black screen but the cursor is on.

 
Robotcat
Guppy
Guppy
172 Posts

Re:Post any King's Legacy technical issues here only

[Post New]by Robotcat on Jun 14, 10 3:24 AM
I was unable to change the resolution to fit my screen. The option to change for many of the settings was 'greyed out'.

ETA: Thanks, ivanbral Changed the settings on the Main Menu and it works great now.

Edited on 06/14/2010 at 5:20:10 AM PST


 

Re:Post any King's Legacy technical issues here only

[Post New]by Nenicbs on Jun 14, 10 3:41 AM
Hi. Game crashed after introduction.
Post the log file error to help :

Traceback (most recent call last):
File "main.py", line 23, in <module>
File "Platform\__init__.pyc", line 24, in launchApp
File "main.py", line 16, in mainFunc
File "System\Framework.pyc", line 240, in go
File "System\Framework.pyc", line 110, in frameStarted
File "Scenes\SceneTitle.pyc", line 21, in setup
File "Scenes\SceneBase.pyc", line 76, in setup
File "Scenes\SceneTitle.pyc", line 38, in setupGUI
File "Scenes\SceneTitle.pyc", line 152, in setupSettingsGUI
File "Scenes\SceneBase.pyc", line 688, in _setupSettingsGUI
KeyError: 'Camera'


 

Re:Post any King's Legacy technical issues here only

[Post New]by dorrylis on Jun 14, 10 4:05 AM
I have exactly the same thing. Too bad, the game seemed cool!

 
ivanbral
Parrotfish
Parrotfish
423 Posts

Re:Post any King's Legacy technical issues here only

[Post New]by ivanbral on Jun 14, 10 4:13 AM
Robotcat wrote:I was unable to change the resolution to fit my screen. The option to change for many of the settings was 'greyed out'.


If any option is settings is gray, it means your video card doesn't support them. You can play the game anyway. you can change the screen resolution from Settings window on Main Menu.

 

Re:Post any King's Legacy technical issues here only

[Post New]by Najjai on Jun 14, 10 8:45 AM
I have the same problem (camera error)... Hope somenone will find a solution !

 

Re:Post any King's Legacy technical issues here only

[Post New]by AnneHH on Jun 14, 10 9:56 AM

I also have the same problem (camera error)... Hope to get some help.

 
Gieyo
Clownfish
Clownfish
766 Posts

Re:Post any King's Legacy technical issues here only

[Post New]by Gieyo on Jun 14, 10 10:05 AM
Mine crashes too after intro cutscene, same error message etc...


 
ivanbral
Parrotfish
Parrotfish
423 Posts

Re:Post any King's Legacy technical issues here only

[Post New]by ivanbral on Jun 14, 10 10:20 AM
everyone,
try to click "Skip All" during the intro scene. Let's see if the game will resume then.

 

Re:Post any King's Legacy technical issues here only

[Post New]by AnneHH on Jun 14, 10 10:31 AM
i did that 2 times, same problem...

 

Re:Post any King's Legacy technical issues here only

[Post New]by Nenicbs on Jun 14, 10 10:42 AM
ivanbral wrote:everyone,
try to click "Skip All" during the intro scene. Let's see if the game will resume then.

Nope. Try that and crash.

 

Re:Post any King's Legacy technical issues here only

[Post New]by Mighty_Muse on Jun 14, 10 11:36 AM
Mine keeps stalling with no way to exit other than shutting it down completely, which of course takes FOREVER. What's going on with the Big Fish games lately?

 

Re:Post any King's Legacy technical issues here only

[Post New]by grandmaconnie on Jun 14, 10 11:46 AM
Mine won't even open the game. I get an execute error and windows shuts it down. I tried redownloading with my anti-virus off and tried starting with it off, same thing happens. It's an activation exe. error I'm getting.

Edited on 06/15/2010 at 5:00:27 AM PST


 
Karisima
Seahorse
Seahorse
28 Posts

Re:Post any King's Legacy technical issues here only

[Post New]by Karisima on Jun 14, 10 2:02 PM
Same problem game crash after intro
Big fish please fix this game

 
Robotcat
Guppy
Guppy
172 Posts

Re:Post any King's Legacy technical issues here only

[Post New]by Robotcat on Jun 14, 10 2:17 PM
I've been playing the game for a couple of hours and am loving it! The more I play, the more I enjoy it.

However, I've encountered an annoying glitch on the level 'Rebuilding the Wooden Castle'. Every time I cast the 'Haste' spell on my workers, the whole game crashes. It says 'Errors Occured'. This has happened 3 times now

It hasn't happened on any of the earlier levels, just this one.

ETA: It seems to be only Haste, as I have used Growth, Healing, Cure, Fireballs etc with no problems.

Edited on 06/14/2010 at 2:20:29 PM PST


 

Re:Post any King's Legacy technical issues here only

[Post New]by Nenicbs on Jun 15, 10 6:46 AM
Found a solution in another forum:

The problem was caused by Cateia Games's previous installed games...

Solution:
1. Install King's Legacy.
2. Open windows system user directory - For Win XP, it's "C:\Documents and Settings\<Your name>"; For Vista/Win7, "C:\users\<Your name>\"
3. Delete 3 .cfg files under that directory, which are: profiles.cfg , options.cfg and ogre.cfg.
4. Run the game and enjoy.

 

Re:Post any King's Legacy technical issues here only

[Post New]by poohbeertje on Jun 15, 10 7:44 AM
i try all of it but it is'n working

 
bfgTigris
Salmon
Salmon
2,693 Posts

Re:Post any King's Legacy technical issues here only

[Post New]by bfgTigris on Jun 15, 10 2:14 PM
Hi fishies,

If your game keeps crashing or you are getting a blank screen, you may want to check for updates to your video card drivers and/or Direct X. The great thing is that they are almost always free and we have a help article that will walk you through the steps. Just click on the link below:

Game Crashing, Freezing, Blank Screen

You can also contact Customer Support by clicking on the green envelope to the right of the screen, and then clicking "Contact Us" at the bottom left of the next page.

Or if you're a Big Fish Game Club member, you can connect to Live Chat Monday-Friday 9:30am-4:30pm PST.

Hope this helps!

bfgTigris

 
 
 
 
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