Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Rainbow Mosaics: Treasure Trip 2 here.

[Post New]by Daxadillion on Feb 5, 18 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 02/05/2018 at 7:58:47 AM PST


 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Rainbow Mosaics: Treasure Trip 2 here.

[Post New]by bfgArinelle on Feb 5, 18 7:58 AM
Hi Everyone,

If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgArinelle

 
shanyem
Squid
Squid
71 Posts

Re:Please post any TECH ISSUES for Rainbow Mosaics: Treasure Trip 2 here.

[Post New]by shanyem on Feb 5, 18 9:34 PM
MACOS High Sierra 10.13.2 Desktop.

When the game loads, it shows on the screen in a window (not 'full screen'). It doesn't show everything it should in the title screen - everything is skewed to the right. I am able to attempt to change to 'full screen' but the size of the perimeter doesn't change (still a smaller window within the screen) AND everything inside the window is LARGER (as if it really was now full screen mode). Weirdly it also makes my tool bar go into 'hide' mode - every time! This all said, I can't play the game. One last 'it figures' thing....it started happening AFTER I purchased the game. Yup. Please advise!!

Just deleted/uploaded game. Still same problem. Deleted game manager, deleted game, uploaded both. Now the game seems as if loading but entire screen black. Cannot see cursor unless put at top of screen where a bar appears with red and green dot. Had to force quit.


Edited on 02/05/2018 at 10:01:22 PM PST


 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Rainbow Mosaics: Treasure Trip 2 here.

[Post New]by bfgArinelle on Feb 6, 18 1:19 PM
Hello shanyem,

I'm sorry to hear about the display issues. When a game shows up too large on the screen, it can be because the game isn't getting along well with the resolution settings for the computer. Games can be picky about the resolutions they work best at, so a bit of experimenting with the options available on your computer can be helpful. Steps for trying this can be found here:

Screen Resolution

If that doesn't get things working better, please send a message to our Technical Support Team for additional help. You can also PM one of our Moderators with any questions that may be left. We're always happy to help.

bfgArinelle

 
 
 
 
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