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I used a coupon code but did not get the single bonus punch I expected and nor did I get one for another game I used a coupon code for and I only got one punch for the daily deal game so I think I am owed 3 punches.
Edited on 02/05/2018 at 8:04:43 AM PST
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No bonus punches for 3 PCCs used earlier today. Thought about using another PCC, but saw that my punch card had not changed. Sent a report to customer service.
Sorry to say that I'm glad I'm not alone with this issue. 
Thanks to Martyheinz for starting this thread! I came looking just now in case someone else had experienced the issue.
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Hello Everyone,
Thank you for bringing this situation to our attention. I've reached out to the appropriate teams regarding the issue so it can be investigated. For those who have experienced this situation, please reach out to our Customer Support Team so we can work to make things right. We appreciate everyone's understanding, and we apologize for any inconvenience this situation has caused.
If there are any questions, please feel free to PM one of our Moderators. We'll be happy to answer any that we can.
bfgArinelle 
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Hello Everyone,
Just wanted to quickly follow up here with players who were waiting on the issue with the bonus punches to be investigated. We believe that the appropriate teams were able to adjust purchases to start providing bonus punches again.
If you make a purchase now and don't see that bonus punch or made a purchase during this promotion for bonus punches and didn't receive one earlier, please don't hesitate to contact our Customer Support Team with details of the purchase and what happened. Our Reps will be sure to follow up to make that right, and I want to apologize that this happened for our players while trying to fill out that Punch Card.
Thank you all for your patience, and if there are further questions, don't hesitate to contact any of the moderators. We're all happy to listen and help out as best we can.
bfgIlinalta
Edited on 02/05/2018 at 12:48:58 PM PST
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I contacted BF this morning about this issue and the response was pretty much an automated response:
I'm sorry to hear there are some questions regarding the Big Fish Game Club Monthly Punch Card. To help answer them quickly, I've put together a list of common solutions about the Punch Card, including answers about the Bonus Punch promotion that may help resolve your issue as quickly as possible.
Big Fish Game Club Monthly Punch Card
Bonus Punch Promotions
I doesn't sound like they are aware of the problem??
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Hello pennmom36,
That definitely looks like an automated message. Automated messages are sent out in reaction to keywords located within the initial email. Sometimes our Customer Support team will put together a special automated email to directly address an issue, but this particular situation was resolved quickly enough that such an email was not created. The receipt of this automated email does not indicate that our Customer Support team was not aware of the situation.
I want to reassure you and all of our players that our Support team has been aware of the situation since it came up this morning, and the issue has been corrected. For anyone who experienced this issue, please send an email to our Customer Support Team so we can work to make things right.
We again apologize for any inconvenience this situation has caused, and we appreciate our players' understanding. Have a great day!
bfgArinelle
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No response yet from BFG Customer Service (contacted on Feb5) and no punches showed up. I suspect because the issue impacted a large number of people and that it will take a while to resolve.
Anyone else hear back anything besides the automated email response?
UPDATE:
Received a free PCC this afternoon (Feb7).
As usual, BFG Customer Service is stellar!
Edited on 02/07/2018 at 11:07:19 AM PST
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Hi 4mybirds4,
I'm sorry there was a delay in our Customer Support team getting back with you! I checked in with them, and it sounds like they were able to get to your request yesterday. That's great news, and I hope it helped out! If there are any remaining questions about it, please feel free to reply directly to the latest email from our Customer Support team. We're always happy to help our players however we can.
bfgArinelle
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif){kind=icon}
by Martyheinz on Feb 5, 18 1:26 AM
