cathybobcat
Minnow
Minnow
203 Posts

Bonus Punch Monday

[Post New]by cathybobcat on Feb 5, 18 12:53 PM
Is anyone having a problem with getting their bonus punch? I used a coupon code for a game and did not get the extra punch.

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Bonus Punch Monday

[Post New]by bfgIlinalta on Feb 5, 18 1:03 PM
Hello cathybobcat,

I'm sorry to hear this might have happened. There was an issue reported earlier that affected some player's purchases, and if you didn't receive that bonus punch, please reach out to our Customer Support Team with details of that purchase. Our Reps will be sure to follow up to help make that right for you.

Players may be happy to know that this issue should be resolved for any future purchases, but that we're happy to investigate and assist for any players who didn't receive their bonus punches earlier or now. Thank you for letting us know this happened and your patience while our teams looked further into it.

Thank you as well for your time. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
cathybobcat
Minnow
Minnow
203 Posts

Re:Bonus Punch Monday

[Post New]by cathybobcat on Feb 5, 18 1:51 PM
It's working now. Thank you~

 
 
 
 
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