Lost City of Z won't start

Purchased the game a while ago. Attempted to enter the game several times but to no avail.
What I do is I click on "Play now" and it goes through two pages of makers' logos then a blank black screen before revering back to the desktop as if nothing happened.
I do recall in the beginning of an error message saying something about having an updated Direct X but it appears I have a current version.
Thanks for any suggestions you may have.

Welcome to the pond seattlez!

Have you tried checking for updates to your video card drivers? It's possible that is why it is giving you a blank screen and then crashing. Here is a link that may help: Game Crashing, Freezing, Blank Screen.

You can also contact Customer Support by clicking on the green envelope to the right of the screen, and then clicking "Contact Us" at the bottom left of the next page.

Or if you're a Big Fish Game Club member, you can connect to Live Chat Monday-Friday 9:30am-4:30pm PST.

Hope this helps!

bfgTigris