bfgFlounder
Moderator
Moderator
12,864 Posts

Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by bfgFlounder on Jun 21, 10 12:29 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

 

Re:Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by Nascarfango88 on Sep 18, 10 12:07 PM
Cannot get piece of charcoal to work on the last piece of the map. I moved it up and down and all over and nothing happens. I believe it is toward the end of the game.

 
rnmom
Seahorse
Seahorse
37 Posts

Re:Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by rnmom on Dec 8, 10 12:21 PM
same problem with the charcoal...can't get it to work....can't get past it

 
bfgDonau
Flounder
Flounder
2,464 Posts

Re:Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by bfgDonau on Dec 8, 10 2:47 PM
Welcome to the pond rnmom!

I think this thread may help you out:

Plead Help I am stuck

Also, a great way to search for a specific answer without having to go through a lot of threads is to use the Advanced Forum Search option under Search All Forums on the right hand side near the top of the page. Here you can choose a specific game and type a keyword like "charcoal" and all the posts that have the word "charcoal" in them will pop up!

Hope this helps!

-bfgDonau

 

Re:Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by millerd1 on Jan 2, 11 4:06 PM
HELP,! i can't find the 3rd nut it somewhere on the skeleton. around his hat, i have looked and looked. can anyone help me. please...

 
moonchild8
Seahorse
Seahorse
35 Posts

Re:Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by moonchild8 on Jan 13, 11 3:55 PM
millerd1 wrote:HELP,! i can't find the 3rd nut it somewhere on the skeleton. around his hat, i have looked and looked. can anyone help me. please...


Give the skeleton a good swing and behind his hat there is the nut. I know it is very difficult to find it also took me ages. Good luck!

 
Akenta
Guppy
Guppy
121 Posts

Re:Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by Akenta on Mar 10, 11 4:49 PM
Before starting the game, I thought I would click on the book on the start-up screen. Crashed the game and brought me to the game page on Big Fish.

Edit: Got through the prologue and still crashes when I try and open the book

Edited on 03/10/2011 at 5:15:54 PM PST


 
toejam216
Jellyfish
Jellyfish
11 Posts

Re:Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by toejam216 on Jul 31, 11 6:33 AM
I'm using a MAC and can't get the photo pieces to rotate. Help.

 
jjsb
Jellyfish
Jellyfish
13 Posts

Re:Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by jjsb on Jul 31, 11 7:31 AM
Me too!! I can't get the pieces to rotate either!

 
julz2
Sea Anemone
Sea Anemone
1 Posts

Re:Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by julz2 on Jul 31, 11 9:50 AM
I can't get the curser to go down beyond the upper half of the page so I haven't been able to start the game. It isn't a problem on any other application.

 
emery419
Guppy
Guppy
114 Posts

Re:Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by emery419 on Jul 31, 11 4:50 PM
If using a Mac single-button mouse, holding down the "control" key while clicking should cause a right click, which will rotate the photo pieces. I just use a 2-button, non-Mac mouse, for games.

 
jjsb
Jellyfish
Jellyfish
13 Posts

Re:Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by jjsb on Aug 1, 11 11:06 AM
emery419 wrote:If using a Mac single-button mouse, holding down the "control" key while clicking should cause a right click, which will rotate the photo pieces. I just use a 2-button, non-Mac mouse, for games.


I know...that's how I usually do it but it's not working on this game.

 
sagab
Sea Anemone
Sea Anemone
3 Posts

Re:Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by sagab on Aug 2, 11 2:28 PM
Have the same problem. Does somebody know the solution?

 

Re:Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by Auntrickie on Sep 17, 11 2:24 PM
Hi all...
I downloaded the trail games yesterday and finished it. I really enjoyed playing so I purchased the game in the in game purchase. I played for hours last night before going to bed.

Well I just clicked on the app on my iPad to play and I can not play! The play button is grey and the only button available to click is new game.

I paid 6.99 for the game and now I can't play???

This has also happened to me with the .99 sale. I downloaded like 10 games and half of them are still trial games...

I'm not happy at all with big fish!

 

Re:Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by JJARICH on Oct 14, 11 4:01 PM
I am on the Island and can not find the hook for the fishing pole. I have every thing else Thank you

Edited on 10/14/2011 at 4:02:53 PM PST


 

Re:Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by Cooyan_cajun on Dec 8, 11 5:56 PM
I have downloaded MANY games and this
Is the ONLY game that still won't let me
Purchase the full game. I tried all of your
Advise and I Still can't purchase the full
Game

 

Re:Post any Adventures of Robinson Crusoe technical issues here only

[Post New]by ktaggart57 on Jun 19, 12 8:43 PM
toejam216 wrote:I'm using a MAC and can't get the photo pieces to rotate. Help.


I just tried this demo, and I'm having the same problem - can't figure out any
way to simulate the right click with the one-button mac mouse (tried control key,
which usually works; shift key, which sometimes works; and every other key).
Looks like this problem was reported ages ago -- will it ever be fixed?

 
 
 
 
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