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A thread for any tech issues you may have. Please also include the operating system you are using.
Edited on 02/20/2018 at 8:10:42 AM PST
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by BJT006 on Feb 20, 18 12:56 AM
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Bought the game and downloaded, but the game won't open to play says access error. Window 10
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by BJT006 on Feb 20, 18 1:12 AM
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BJT006 wrote:Bought the game and downloaded, but the game won't open to play says access error. Window 10
Went back to try and the game opened up and is playing without any problems. Before it wouldn't open up and gave me a access violation. Not sure what happened but looks like a good game for the few minutes I played it. Will play more tomorrow.
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same here... access violation. not able to open... windows 10.
edit: tried it again - no problems with access or playing the demo... strange.
Edited on 02/20/2018 at 5:55:38 AM PST
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Same here, won't open, error message.
edit: also tried again and it works.
Edited on 02/20/2018 at 8:24:11 AM PST
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Hello Everyone!
If you're having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct this type of problem in the past:
Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator
If you are not able to get a game working properly using Big Fish Games Help, please get in touch with Customer Support Team. It would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.
*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'
bfgBeruna 
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Hello Everyone,
I'm really sorry your games aren't working properly and and swimming over to provide help.
An access violation is a generic error that can occur while a game is being downloaded or played. The first step I'd recommend taking is to check to see if the computer's video card driver is up to date. This driver directs how a computer's graphics display, and installing a newer version can address the cause of an access violation. I'd also suggest running the game in Administrator Mode to increase its permissions. The help articles below will guide you through those respective processes.
Game Crashing, Freezing, or Blank Screen
Run Game as Administrator
If the game isn't downloading properly, please try adjusting the network settings for the Big Fish Games app. Then try installing the game again. These instructions, as well as other troubleshooting suggestions, can be found in the help article below:
Problems Downloading or Installation Failed
Should these suggestions not fix the game, or if I haven't addressed your inquiry, please contact our Technical Support Team for further assistance.
Thank you for your patience and your time. The Moderation Team and I are always available to talk at greater length via PM's. Don't hesitate to reach out if the need arises.
bfgBeruna
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Hello Penny1942 and MissAbby,
Thank you for reaching out.
Access violations can sometimes be caused by interference from another program such as antivirus software. I sincerely apologize for any inconvenience this causes, Penny1942.
If the computer's video card driver is in need of an update, installing a newer version can fix the access violation. Running the game in Administrator Mode is another alternative. I'd recommend taking a look at the help pages below for further instruction.
Game Crashing, Freezing, or Blank Screen
Run Game as Administrator
Should these suggestions not resolve the access violations, I'd recommend contacting our Technical Support Team. They'll be the best equipped to provide a new solution.
I also want to thank you for your patience and invite you to PM me or another moderator if new questions or concerns ever arise. We're always glad to have a chance to provide answers and help.
bfgBeruna
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Hi Everyone,
I'm sorry to hear about the troubles progressing in the game! It's great that you were able to get around the access violation error, Majestyx12, so let's see what we can do with the other issues being reported.
Progression issues can come from the game needing additional resources or permissions in order for its files to work as they should. We can try to improve this process by following the steps from these articles:
Run Game as Administrator
Video Driver Updates
Starting a new profile can sometimes also help in cases where the issue is related to something not being quite right with the original save file for the game. This isn't ideal, of course, and we totally understand if it's not something our players are eager to try.
When troubleshooting doesn't resolve an issue, the next best step is to contact our Technical Support Team. Feel free to PM one of our Moderators with questions or concerns as well. We'll do whatever we can to help out.
bfgArinelle
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Everything else seems to be in working order.
