Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for The Far Kingdoms: Awakening Solitaire here.

[Post New]by Daxadillion on Feb 23, 18 12:41 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 02/23/2018 at 8:46:47 AM PST


 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for The Far Kingdoms: Awakening Solitaire here.

[Post New]by bfgArinelle on Feb 23, 18 8:46 AM
Hi Everyone,

If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgArinelle

 
kore21
Angelfish
Angelfish
1,123 Posts

Re:Please post any TECH ISSUES for The Far Kingdoms: Awakening Solitaire here.

[Post New]by kore21 on Mar 5, 18 6:32 PM
hi, vista with all service packs. game crashes after the lazy turtle loading screen. i have changed permissions, compatibility mode, & uninstalled/reinstalled to no avail. can't get it to load. too bad, i have all their other games & no problems with them. error message as follows:

Problem signature:
Problem Event Name: APPCRASH
Application Name: AwakeningSolitaire.exe
Application Version: 0.0.0.0
Application Timestamp: 5a7bc522
Fault Module Name: AwakeningSolitaire.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5a7bc522
Exception Code: 40000015
Exception Offset: 000e8ce8
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: bdec
Additional Information 2: 7e9229dfe74347d1bcbadff722d60ba8
Additional Information 3: 046e
Additional Information 4: d6b95936f7e5454baf4614584111c340

 
 
 
 
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