Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Donna Brave: And the Deathly Tree here.

[Post New]by Daxadillion on Feb 25, 18 12:38 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 02/25/2018 at 8:13:25 AM PST


 

Re:Please post any TECH ISSUES for Donna Brave: And the Deathly Tree here.

[Post New]by mmoult on Feb 25, 18 6:07 AM
I played the demo and then bought the game, but it won't complete installation. I have tried all the troubleshooting suggestions. Help?!

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Donna Brave: And the Deathly Tree here.

[Post New]by bfgArinelle on Feb 25, 18 8:13 AM
Hi Everyone,

If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgArinelle

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Donna Brave: And the Deathly Tree here.

[Post New]by bfgArinelle on Feb 25, 18 8:17 AM
Hello mmoult,

I'm so sorry to hear there's been trouble installing the game. If the steps from our Problems Downloading or Installation Failed article haven't helped fix the situation, the best bet is to contact our Technical Support Team for additional assistance. If you are seeing any sort of error codes when trying to install the game, please include those in the email to our Support team.

If there are questions about what to include in that email, please feel free to PM me or one of the other Moderators. We'll be happy to answer any questions that we can.

bfgArinelle

 
 
 
 
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