Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for PuppetShow: The Curse of Ophelia here.

[Post New]by Daxadillion on Mar 4, 18 12:40 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 03/04/2018 at 8:33:26 AM PST


 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for PuppetShow: The Curse of Ophelia here.

[Post New]by bfgArinelle on Mar 4, 18 8:33 AM
Hi Everyone,

If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgArinelle

 

Re:Please post any TECH ISSUES for PuppetShow: The Curse of Ophelia here.

[Post New]by beverleyanneball on Mar 11, 18 2:34 PM
i am partway through the game, but cannot get back into it - whem i press play i get a runtime error message. what do i do please?

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for PuppetShow: The Curse of Ophelia here.

[Post New]by bfgArinelle on Mar 11, 18 3:21 PM
Hi beverleyanneball,

I'm sorry to hear you're running into a runtime error when trying to play. Runtime errors indicate a miscommunication between the computer and game, and that type is usually caused by software needing a quick update. We can start by running Windows Update and checking for any available updates for the computer's video card drivers. The following steps can help with the latter:

Video Driver Updates

We also want to try reinstalling Adobe Flash and Shockwave to see if that'll improve how things are working. For these suggestions, please follow the tips from the following article:

Game Crashing, Freezing, or Blank Screen

Should none of the above help out, please contact our Technical Support Team for assistance. You can also send a PM to one of our Moderators whenever you'd like. We're happy to answer any questions we can.

bfgArinelle

 

Re:Please post any TECH ISSUES for PuppetShow: The Curse of Ophelia here.

[Post New]by Kittensrgreat on Mar 23, 18 1:43 PM
getting a microsoft visual c" runtime library error - program c:\program files (x86)\puppetshow - the curse of oph...

this application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

I am running windows 10.Have had no problem until this error in middle of game.

 
 
 
 
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