bfgFlounder
Moderator
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12,864 Posts

Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by bfgFlounder on Jul 13, 10 12:17 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

Edited on 07/13/2010 at 11:33:34 AM PST


 

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by shell020273 on Jul 13, 10 12:23 AM
i am having trouble opening this game, its says
"this could indicate a bad or corrupt common directory for your game"
anybody else having the same problem

 
amj0963
Whale Shark
Whale Shark
16,544 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by amj0963 on Jul 13, 10 12:26 AM
hi shell you are not alone i am getting the same error and i have uninstalled and reinstalled 2 times now.

 
diji
Squid
Squid
66 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by diji on Jul 13, 10 12:26 AM
Same problem here! Are we sure this is the pc one and not the mac?

 
nelliegemini
Dogfish
Dogfish
1,898 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by nelliegemini on Jul 13, 10 12:31 AM

So it isn't just me. I get ....

Game Startup Error
'initializeProject' function could not be found.
This could indicate a bad or corrupt common directory for your game.
The Game will now shutdown because it cannot properly function


And my laptop was thoroughly and completely DrFelix'ed last week, and everything is up to date (and I can run Flux Family Secrets, in case you wondered!)

Windows 7 by the way.

Edited to add - I have uninstalled and reinstalled and get the same message

Edited on 07/13/2010 at 12:32:46 AM PST


 
LEOTA26
Guppy
Guppy
171 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by LEOTA26 on Jul 13, 10 12:31 AM
Me too

 
Debbzi
Seahorse
Seahorse
32 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by Debbzi on Jul 13, 10 12:33 AM
I have had same problem. All other recent games run fine.

 
Blackie61958
Shark
Shark
12,595 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by Blackie61958 on Jul 13, 10 12:38 AM
Same problem here!!

Should hire someone to test the games before they are put out!!
There is nothing wrong with my laptop,It is your games that's the problem!!

 
poopysue
Shark
Shark
10,858 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by poopysue on Jul 13, 10 12:38 AM
Me too!

 
nelliegemini
Dogfish
Dogfish
1,898 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by nelliegemini on Jul 13, 10 12:43 AM
diji wrote:Same problem here! Are we sure this is the pc one and not the mac?


I just downloaded the mac in case it was vice-versa, but it didn't run either - no reason it should but it seemed like such a neat solution I had to try and test your excellent suggestion!

 
nelliegemini
Dogfish
Dogfish
1,898 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by nelliegemini on Jul 13, 10 12:46 AM
Blackie61958 wrote:Same problem here!!

Should hire someone to test the games before they are put out!!
There is nothing wrong with my laptop,It is your games that's the problem!!


me, me, me, for a small fee I will undertake this onerous task

 

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by vegaskitkat on Jul 13, 10 12:50 AM
same problem here - installed it twice - also downloaded bumblebee jewel same time and it works! So it is definitely this game - Windows 7,too.

 
wenjam
Seahorse
Seahorse
21 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by wenjam on Jul 13, 10 12:51 AM
Works fine for me

 
kimberelf
Starfish
Starfish
49 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by kimberelf on Jul 13, 10 12:52 AM
I had same problem, then went to the directory where I installed it and instead of using "launch game" I ran the actual "Secrets of the Dragon Wheel Demo" application (I also told it to run as administrator, think that might also help)
and it worked

Just something to try.

 
belamba
Angelfish
Angelfish
1,058 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by belamba on Jul 13, 10 12:55 AM
Same here! I wrote down the message which Ive never seen before, but saw someone else posted it! I have W7 64-bit.
Hope there'll be a fix for this else the game remains unplayable boo hoo!
Edited to say I tried opening file location, game demo and riunning as administrator and it worked for me too. Thank you for suggestion. Looks like a good game so going back to play it now. Hope if I buy it, this problem will be sorted, but if not luckily it's still playable with a bit of jiggery pokery!

Edited on 07/13/2010 at 1:04:42 AM PST


 
dawnhick
Jellyfish
Jellyfish
10 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by dawnhick on Jul 13, 10 1:10 AM
Same problem for me. I even tried to uninstall it and then reinstalled it but it said the same thing.

 
lind3636
Pufferfish
Pufferfish
1,424 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by lind3636 on Jul 13, 10 1:13 AM
same problem with me

 
amj0963
Whale Shark
Whale Shark
16,544 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by amj0963 on Jul 13, 10 1:17 AM
i updated my video card and still the same thing. i did go in and run as administrator and i am able to play.


the funniest thing though before i ran as admin i went and redownloaded from the developers site and i could play. so this is a big fish issue and not my computer. i am sending a note to customer support.

 
puzzledone
Dolphin
Dolphin
7,182 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by puzzledone on Jul 13, 10 1:18 AM
Loaded ok on my 4 yr old pc XP sp3 but slow to open. Started out dragging, some herky jerky slowmo. Voiceover was spotty, not in sync with written dialogue. Played about a half hour but was slow, dragging but playable. Had just one other game that did the slowmo, Treasure Seekers2 and cs never could figure out why my graphics card is not compatible. Have only 512 ram though and probably stretching my resources, sounded like my pc was getting quite a workout.

Going to trial it on my new Laptop, 64 bit, 4 gbs ram and see what goes, probably reduce picture with bars as usual

Same devs that did Empress of the Deep, top quality, and he joined the forum to be in touch with problems so hope now again, looks like a nice adventure.

ETA Laptop is Win7 AMD card HD widescreen 15.6"

Edited on 07/13/2010 at 1:30:10 AM PST


 
mummypops
Koi
Koi
80,817 Posts

Re:Post any Secrets of the Dragon Wheel technical issues here only

[Post New]by mummypops on Jul 13, 10 1:19 AM
exact same message here also


downloaded 3 times and still the same message

 
 
 
 
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