Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Enchanted Kingdom: Fog of Rivershire here.

[Post New]by Daxadillion on Mar 23, 18 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 03/23/2018 at 9:29:09 AM PST


 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Enchanted Kingdom: Fog of Rivershire here.

[Post New]by bfgBeruna on Mar 23, 18 9:29 AM
Hello Everyone!

If you're having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct this type of problem in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with Customer Support Team. It would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBeruna

 
acgal
Seahorse
Seahorse
27 Posts

Re:Please post any TECH ISSUES for Enchanted Kingdom: Fog of Rivershire here.

[Post New]by acgal on Mar 24, 18 7:19 AM
Couldn't get game to open. Deleted it. Reinstalled it. Same problem. Is anyone else having the same problem?

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Enchanted Kingdom: Fog of Rivershire here.

[Post New]by bfgBeruna on Mar 24, 18 10:35 AM
Hello acgal,

I'm so sorry Enchanted Kingdom: Fog of Rivershire won't open. I'd recommend checking to see whether the computer's video card driver is up to date. This driver directs how the computer's graphics are displayed, and installing a newer version can fix a number of issues.

It'd also be a good idea to run the game in Administrator Mode, which will increase its permissions on the computer. The instructions for these suggestions can be found in the help articles below:

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

Please email our Technical Support Team if these steps don't fix the game.

Thank you for your patience. You're always welcome to PM me or another moderator if new questions arise. We're here to help.

bfgBeruna

 
sexxygamma
Guppy
Guppy
106 Posts

Re:Please post any TECH ISSUES for Enchanted Kingdom: Fog of Rivershire here.

[Post New]by sexxygamma on Mar 24, 18 11:24 AM
acgal wrote:Couldn't get game to open. Deleted it. Reinstalled it. Same problem. Is anyone else having the same problem?




I am having same problem and YES my video card is updated!!!

 
GonnaFly
Jellyfish
Jellyfish
18 Posts

Re:Please post any TECH ISSUES for Enchanted Kingdom: Fog of Rivershire here.

[Post New]by GonnaFly on Mar 24, 18 11:50 AM
Same problem. Game won't open. On a HP All in One with current hardware. Removed and reinstalled. Still won't open.

 
sandy99265
Seahorse
Seahorse
25 Posts

Re:Please post any TECH ISSUES for Enchanted Kingdom: Fog of Rivershire here.

[Post New]by sandy99265 on Mar 24, 18 4:58 PM
Same issue here ... and yes, current video card.

 
GonnaFly
Jellyfish
Jellyfish
18 Posts

Re:Please post any TECH ISSUES for Enchanted Kingdom: Fog of Rivershire here.

[Post New]by GonnaFly on Mar 27, 18 1:38 PM

I don't know when the "magic" patch was applied, but now the game launches and is playable. Thanks Big Fish.

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Enchanted Kingdom: Fog of Rivershire here.

[Post New]by bfgBeruna on Mar 27, 18 2:25 PM
Hello Everyone!

I'm really glad GonnaFly's game now works! If the previously suggested troubleshooting steps didn't resolve the game's issue for you, please email our Technical Support Team. They'll be able to replace the game for you.

Thanks so much for your understanding. You're welcome to PM me or another moderator if the need to talk arises in the future. We're here to help.

bfgBeruna

 
ellen941
Squid
Squid
77 Posts

Re:Please post any TECH ISSUES for Enchanted Kingdom: Fog of Rivershire here.

[Post New]by ellen941 on Apr 20, 18 4:56 PM
I tried to install the game but when it finished the install it said "trial expired" I have never played this game before and just finished the other 2 in the series. I'm running win 10 in chrome and everything is up to date.

 
 
 
 
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