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If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:
Frequent Crashing of Game
Game Compatibility
While we can offer a known solution for technical issues in the forums, or other tech savy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.
If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.
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When the game is loading at the beginning I get the following error message:-
src/lua_support.cpp(54):can't find control with id: 'trophy_star_1button'. on screen: 'g_main_screen'.
Anyone else having this problem?
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Hi there,
Exact same message appears on my screen. Get the big fish screen, a hand cursor appears, game begins to load then cuts out and gives me that message. Grrrrrrrrrrrrrrr.
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I got the same error message as the previous posters:
src/lua_support.cpp(54):can't find control with id: 'trophy_star_1button'. on screen: 'g_main_screen'
I have betatested this game (on the developerssite) without problems.Please fix this game I waited for it. 
I have contacted the customer support about the problem.
Edited on 07/15/2010 at 3:52:27 AM PST
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by jaybon on Jul 15, 10 3:38 AM
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Yes - same problem for me too!
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Go to
"Documents and Settings\user_name(you will have different from mine)\Application Data\Awem\"
and delete the "Golden Trails" folder there.
Not sure, but this may help...
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Limey,
Did you get the fixed version of Gypsy?
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1. Copy the following line into the clipboard:
rmdir /S /Q "%APPDATA%\Awem\Golden Trails"
2. Press Win+R on your keyboard or click "Start" and choose the Run menu item.
3. Enter the following string there:
cmd
4. Press "enter" button on your keyboard.
5. In the window opened press right mouse button and select "Paste" in the menu opened
6. Press "Enter" button on your keyboard.
Let me know if you still need any help.
Edited on 07/15/2010 at 6:38:17 AM PST
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Hi Fox118,
I am on windows 7. When I copied and pasted your info into the run line, it took me into a window with a tbl file, config settings and game text document. What am I doing wrong. We are so lucky to have people like you in the forum. Can you help further. TY again. 
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Peglegann, I made some corrections in the instructions (see my previous post). This time it should work for sure. Try again!
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Hi marypenn, I have Gypsy ok but it was Secrets of Dragon Wheel which had problems - I am going to bother CS again now over this latest blip with GT and will keep you posted
Best regards
limey (yep - I am from UK)
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Hi Fox118,
I am on windows 7. When I copied and pasted your info into the run line, it took me into a window with a tbl file, config settings and game text document. What am I doing wrong. We are so lucky to have people like you in the forum. Can you help further. TY again.
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Ok - I've just contacted CS with the problem we all seem to be suffering and will post any solution when I get a reply from BF
Keep smiling 
limey
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Fox118.
The cmd took me into C:\windows\system32\cmd.exe. Right clicking does not give me the option to insert. Only, mark, paste, select all, scroll and find. Cannot thank you enough for your time again.
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I've found a shorter way to fix it, sorry for taking so much of your time trying to follow my long instructions.
Here it is:
1. Copy the following line into the clipboard:
cmd /C rmdir /S /Q "%APPDATA%\Awem\Golden Trails"
2. Press Win+R on your keyboard or click "Start" and choose the Run menu item.
3. In the window opened press right mouse button and select "Paste" in the menu opened
4. Press "Enter" button on your keyboard.
Have a good time with the game!
Edited on 07/15/2010 at 6:47:02 AM PST
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