JeanSki862
Squid
Squid
64 Posts

Jigsaw Boom

[Post New]by JeanSki862 on Mar 29, 18 1:53 PM
Why is everything in the puzzle picture a weird color?
I am playing in Windows 10
I have been a member for years and own over 100 games from Big Fish.

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Jigsaw Boom

[Post New]by bfgIlinalta on Mar 29, 18 2:56 PM
Hello JeanSki862,

I'm sorry to hear that the game seems to be displaying in the wrong color. This could be because of an issue that can sometimes occur with graphics on Windows 10 in certain games. I wanted to swim by real fast with some suggested steps to try, as well as how to contact our Support Team should more assistance be necessary.

The first thing I recommend is seeing if some quick updates to the computer can help resolve this. You can see our suggested steps in the general troubleshooting article below:

Game Crashing, Freezing, or Blank Screen

We also have more Windows 10 specific suggestions below:

Windows 10

For any problems that continue after trying those steps, I recommend contacting our Technical Support Team with the game's title and what seems to be occurring. Also, please let our Reps know what steps you've already tried to resolve this issue and what you would like to have done. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thanks for your patience. Since this seems to be discussing a technical issue, I'm going to go ahead and lock this thread. I'm also going to recreate the technical issues thread for this game, just in case players would like to continue this discussion or discuss new or different technical issues for this game specifically. That thread is below:

Please post any TECH ISSUES for Jigsaw Boom here.

Thank you for your understanding and time. If there are any further questions, please feel free to PM me or any of our other moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
 
 
 
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