Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Jewel Match Royale 2: Rise of the King here.

[Post New]by Daxadillion on Apr 4, 18 12:43 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 04/04/2018 at 8:48:39 AM PST


 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Jewel Match Royale 2: Rise of the King here.

[Post New]by bfgArinelle on Apr 4, 18 8:48 AM
Hi Everyone,

If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgArinelle

 

Re:Please post any TECH ISSUES for Jewel Match Royale 2: Rise of the King here.

[Post New]by yahsmouse on Apr 12, 18 4:07 AM
Why is this game so damned slow? When I downloaded the game it played well but after I bought it, it slowed down like a turtle which makes it no fun to play so WTH???

Edited on 04/12/2018 at 4:09:19 AM PST


 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Jewel Match Royale 2: Rise of the King here.

[Post New]by bfgBeruna on Apr 12, 18 10:32 AM
Hello yahsmouse,

I'm sorry to hear that Jewel Match Royale 2: Rise of the King is running slowly. Oftentimes updating a computer's video card driver can help it run more quickly, so that's the first step I'd recommend. It can also be a good idea to run the game in Administrator Mode to increase its permissions.

The following help articles contain instructions for those respective troubleshooting suggestions:

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

Please email our Technical Support Team if those steps don't fix the issue. They'll be able to replace Jewel Match Royale 2: Rise of the King for you.

Thanks for your patience!

bfgBeruna

 
bethybee
Jellyfish
Jellyfish
16 Posts

Re:Please post any TECH ISSUES for Jewel Match Royale 2: Rise of the King here.

[Post New]by bethybee on Apr 18, 18 4:26 AM
My shop keeps disappearing. Actually, it has only shown up once and then vanished after a few rounds.

 
 
 
 
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