Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for World's Greatest Cities Mosaics 4 here.

[Post New]by Daxadillion on Apr 4, 18 12:50 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 04/04/2018 at 8:45:10 AM PST


 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for World's Greatest Cities Mosaics 4 here.

[Post New]by bfgArinelle on Apr 4, 18 8:45 AM
Hi Everyone,

If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgArinelle

 

Re:Please post any TECH ISSUES for World's Greatest Cities Mosaics 4 here.

[Post New]by 2bees1 on Apr 8, 18 12:29 PM
I'm having a rather weird problem. When I try to fill in squares on the right-hand edge of the game, the game minimizes itself. There are apparently squares that can't be filled in although I got down to the last two squares and the game would not allow me to fill in the last two. I operate in Windows 10

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for World's Greatest Cities Mosaics 4 here.

[Post New]by bfgArinelle on Apr 8, 18 1:33 PM
Hey 2bees1,

I'm sorry to hear about that happening! It sounds like the computer is thinking that the mouse pointer is clicking outside the boundaries of the game. If you're playing in Windowed mode, it may help to switch to full-screen mode to see if this fixes the issue. I would also recommend trying out the steps from our Screen Resolution article to see if changing the resolution for either the game or computer itself fix things up.

If that doesn't do the trick, please let our Technical Support Team know. You're also welcome to PM one of our Moderators whenever you'd like. We're happy to help however we can.

bfgArinelle

 

Re:Please post any TECH ISSUES for World's Greatest Cities Mosaics 4 here.

[Post New]by katie_thelady13 on Apr 24, 18 4:03 PM
There are 3 mosaics puzzles that when I'm done they don't end. I cant progress with the other mosaics puzzles.

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for World's Greatest Cities Mosaics 4 here.

[Post New]by bfgBeruna on Apr 24, 18 5:12 PM
Hello katie_thelady13,

It sounds like there's been trouble finishing three puzzles in World's Greatest Cities Mosaics 4. I definitely understand wanting some assistance.

Please check to see whether the computer's video card driver is up to date. This driver controls how the computer's graphics display, and installing a newer version can fix a number of issues. I'd also increase the game's permissions by running it as an administrator. The following help articles contain instructions for these respective processes.

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

Email our Technical Support Team if those suggestions don't fix World's Greatest Cities Mosaics 4. They'll be able to replace the game.

Thanks for your patience.

bfgBeruna

 

Re:Please post any TECH ISSUES for World's Greatest Cities Mosaics 4 here.

[Post New]by katie_thelady13 on Apr 27, 18 9:55 AM
my computer is up to date and still problems with world's greatest cities mosaics 4

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for World's Greatest Cities Mosaics 4 here.

[Post New]by bfgBeruna on Apr 27, 18 6:03 PM
Hello katie_thelady13,

I'm really sorry World's Greatest Cities Mosaics 4 still isn't working. Please contact our Technical Support Team. They'll be able to replace this title for you. Thank you very much for your patience.

bfgBeruna

 
 
 
 
Go to: