want run right

[Post New]by grandmaj48 on Jul 21, 10 12:11 PM
I tried the trial version & it sputters & cracks. can you fix this game, I really like it & want to buy it

5,877 Posts

Re:want run right

[Post New]by bfgArnoStyx on Jul 21, 10 12:16 PM
Hi grandmaj48,

Welcome to the pond!

Sometimes these types of issues can be resolved with an update to your system and I'd highly recommend that you check out our help article to see if this will help!

Game Crashing, Freezing, or Blank Screen

If you're still experiencing troubles, the best thing to do is to contact our Tech Support. To do this, go ahead and click on the green envelope to the right of the screen, and then click "Contact Us" (bottom left) of the next page to reach the online web form. To submit the web form, first click "Check for Answers" to visit the Help pages, and if you still can't find an answer, you will then be able to click the "Submit" button.

If you're a Big Fish Game Club member, you can connect to Live Chat for real-time support through your "My Game Club" page. Chat hours are Monday through Friday 9:30 AM to 5:00 PM PST.

I hope this helps!


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