Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition here.

[Post New]by Daxadillion on Apr 10, 18 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 04/10/2018 at 8:22:07 AM PST


 
kkreisman
Clownfish
Clownfish
535 Posts

Re:Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition here.

[Post New]by kkreisman on Apr 10, 18 1:48 AM
Another new TM game I REALLY REALLY wanted to buy. Thank goodness I dl'd the trial first. More pink screens - playing on Windows XP, SP3, all drivers are current (or at least as current as I can get). Sorry, won't (can't) be buying this one.


 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition here.

[Post New]by bfgArinelle on Apr 10, 18 8:21 AM
Hi Everyone,

If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgArinelle

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition here.

[Post New]by bfgArinelle on Apr 10, 18 11:59 AM
Hi kkreisman,

I'm sorry to hear about the display troubles while playing. It's possible that the video card for the system currently being used isn't able to handle parts of the game and its design. This can happen sometimes with older systems and newer games. What we can do is try out the steps from the following help article to see if they help in any way:

Game Crashing, Freezing, or Blank Screen

If this doesn't help, please let our Technical Support Team know. You're also welcome to PM one of our Moderators with any remaining questions. We'll do our best to help however we're able.

bfgArinelle

 

Re:Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition here.

[Post New]by cleopatra23 on Apr 11, 18 9:37 AM
I am playing on a Toshiba Satellite laptop. Windows 10.

Max the dog doesn't leave his house. His feet are moving and he's barking and a green checkmark is on the boar but he's running in place. Level 3

Level 4 he doesn't leave the house nor do his feet move when you click on house. Can't play game because I need Max to get rid of obstacles and he's not moving.

I love these games and buy them but I'm glad I played this one first. I'll try again later in hopes that you get Max running.

Edited on 04/11/2018 at 9:56:43 AM PST


 
tigra1021
Seahorse
Seahorse
31 Posts

Re:Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition here.

[Post New]by tigra1021 on Apr 11, 18 10:48 PM
Max the dog doesn't move. Everything else is working fine, but he won't move from his house if you ask him to deal with a boar. Then he's completely stuck and won't do the man-eating plants. I'm stopped in my tracks. Fix please!

 
Moneve
Seahorse
Seahorse
32 Posts

Re:Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition here.

[Post New]by Moneve on Apr 12, 18 9:10 AM
I am on level 31 and I found that the cursor stops working when it comes to "checking", such as the wells, food. or monsters, it doesn't check. I got out of the game and started it over but the same issue prevails. I have Windows 10 on a new Dell Inspiron.

It works for the begininng of the game but less than half way through the game, the cursor won't check on anything.

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition here.

[Post New]by bfgBeruna on Apr 12, 18 9:54 AM
Hello Everyone,

I'm sorry that New Yankee in King Arthur's Court 5 Collector's Edition isn't working properly. Let's try fixing that.

Progression blocks, freezing, and the cursor disappearing can all be display issues. First I'd recommend checking to see whether the computer's video card driver is up to date since this driver controls how the graphics on the computer display. The help article below offers further instruction:

Game Crashing, Freezing, or Blank Screen

I'd also increase the game's permissions by running it as an administrator. The instructions are in the help article below:

Run Game as Administrator

Please email our Technical Support Team if these suggestions don't fix the game. Thanks for your patience and understanding.

bfgBeruna

 
gemini888
Guppy
Guppy
131 Posts

Re:Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition here.

[Post New]by gemini888 on Apr 12, 18 6:10 PM
Level 29, The last trap cant be sprung, there is a red circle and no matter what I do , it wont disappear, Must be a glich, Im on windows 7 everything else works on the game just fine.

 

Re:Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition here.

[Post New]by elyseplude on Apr 12, 18 9:46 PM
I just purchased this game and it downloaded fine, but when when I input my name or skip that step and select a difficulty level, it does nothing. I can click on everything but those two specific steps won't click "OK". please help

 
jimeezlady
Starfish
Starfish
52 Posts

Re:Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition here.

[Post New]by jimeezlady on Apr 15, 18 7:55 PM
gemini888 wrote:Level 29, The last trap cant be sprung, there is a red circle and no matter what I do , it wont disappear, Must be a glich, Im on windows 7 everything else works on the game just fine.


I am also stuck on level 29...using windows 7 home premium. The trap in front of the tree behind the castle will NOT trigger. (next to the speed up worker spell) I've tried over and over and over to no avail.

 
jimeezlady
Starfish
Starfish
52 Posts

Re:Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition here.

[Post New]by jimeezlady on Apr 16, 18 5:21 AM
gemini888 wrote:Level 29, The last trap cant be sprung, there is a red circle and no matter what I do , it wont disappear, Must be a glich, Im on windows 7 everything else works on the game just fine.


Just a quick update for gemini888 and others stuck on level 29. I followed the instructions above to "run as administrator" and it worked! The trap finally triggered.
However, after changing that setting I could not start the game via the game manager ... I had to go back into the program files and double click the (.exe) game file to get it running and the graphics were somewhat blurry but I was able to finish the level. Changing everything back now and Hoping the rest of the game runs smoothly!!

 

Re:Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition here.

[Post New]by skiqueen1211 on Apr 21, 18 10:05 AM
i'm also stuck on level 29. the trap won't open. I have tried numerous steps to reput the game in and try again..to no avail. I am running windows 10. have tried to change the compatibility also to no avail. Help?

 
SCDP
Seahorse
Seahorse
22 Posts

Re:Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition here.

[Post New]by SCDP on Apr 22, 18 2:22 PM
Every once and while, doesn't seem to be level specific, one of the workers just floats around and does nothing. I have to restart the level to get it resolved.

 
Furryfury
Squid
Squid
70 Posts

Re:Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition he

[Post New]by Furryfury on Apr 24, 18 12:01 AM
jimeezlady wrote:
gemini888 wrote:Level 29, The last trap cant be sprung, there is a red circle and no matter what I do , it wont disappear, Must be a glich, Im on windows 7 everything else works on the game just fine.


Just a quick update for gemini888 and others stuck on level 29. I followed the instructions above to "run as administrator" and it worked! The trap finally triggered.
However, after changing that setting I could not start the game via the game manager ... I had to go back into the program files and double click the (.exe) game file to get it running and the graphics were somewhat blurry but I was able to finish the level. Changing everything back now and Hoping the rest of the game runs smoothly!!


I am also stuck because this trap by the tree won't spring. I tried this fix and it did not work. I am now completely stuck on level 29 and cannot finish the game at all.

Windows 7

Edited on 04/24/2018 at 12:26:03 AM PST


 
nkkaye
Jellyfish
Jellyfish
10 Posts

Re:Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition here.

[Post New]by nkkaye on Apr 24, 18 1:01 PM
When trying to view the awards page I can't scroll to see which awards I have yet to achieve. Running Windows 8.1

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for New Yankee in King Arthur's Court 5 Collector's Edition here.

[Post New]by bfgBeruna on Apr 24, 18 2:38 PM
Hello Everyone,

Thank you for continuing to let us know when there's trouble with New Yankee in King Arthur's Court 5 Collector's Edition. I'm swimming by to offer some troubleshooting advice.

Players who've encountered a progression block or a display issue should check to see that the computer's video card driver is up to date. This driver controls how the computer's graphics display, and installing a new version can fix a number of issues. It'd also be helpful to run the game in Administrator Mode. The following help articles contain instructions for those respective processes:

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

If there's trouble downloading the game, please see the help article below for some suggestions:

Mac Game Troubleshooting

Lastly, Mac players experiencing display issues should try reinstalling the programs suggested in the help article below:

Mac Game Troubleshooting

Please email our Technical Support Team if the game isn't fixed or if your inquiry hasn't been addressed. Thanks for your patience.

bfgBeruna

 
 
 
 
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