Game load to a black screen-then delibers error message

[Post New]by infallibledog on Apr 15, 18 10:49 AM
Hi, I'm trying to play this game but it only loads to a black screen with a white cursor (can hear music playing) then delivers an error message and quits. I tried un-installing and re-downloading with my virus software disabled, but no change...what gives?

 
bfgArinelle
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Re:Game load to a black screen-then delibers error message

[Post New]by bfgArinelle on Apr 15, 18 11:59 AM
Hi infallibledog,

I'm sorry to hear about the troubles with the game loading up on a blank screen. This can be due to the game needing additional permissions or resources in order for its files to work efficiently. The following links have some steps that can help in this sort of situation, if you'd like to give them a try:

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

I'm not sure which operating system you're using, but, just in case, I'm going to go ahead and include some additional tips specifically for our Windows 10 players:

Windows 10

If none of the above resolves the issue, please let our Technical Support Team know. You're also welcome to PM one of our Moderators at any time with any remaining questions. We're happy to help however we can.

bfgArinelle

 
 
 
 
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