Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Mahjong Magic Islands here.

[Post New]by Daxadillion on Apr 24, 18 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 04/24/2018 at 8:58:54 AM PST


 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Mahjong Magic Islands here.

[Post New]by bfgArinelle on Apr 24, 18 8:58 AM
Hi Everyone,

If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgArinelle

 
kore21
Angelfish
Angelfish
1,123 Posts

Re:Please post any TECH ISSUES for Mahjong Magic Islands here.

[Post New]by kore21 on Apr 24, 18 3:01 PM
hi, vista with service packs. game loads but no words appear (dialogue, menu, etc). so hard to know what buttons to push. tried compatibility modes, & game won't load.

this has happened on a few games lately, even tho they say they will run on vista.

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Mahjong Magic Islands here.

[Post New]by bfgBeruna on Apr 24, 18 3:23 PM
Hello kore21,

It sounds like there's been trouble playing Mahjong Magic Islands. The first step I'd suggest is to check and see if the computer's video card driver is up to date. Next I'd increase the game's permissions by running it in Administrator's Mode. The following help articles contain more information about these processes as well as the relevant instructions:

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

Please email our Technical Support Team if the suggestions above don't fix the game. Let them know if additional games haven't been working, too.

Thank you for your patience.

bfgBeruna

 
 
 
 
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