Game won't load

[Post New]by dianrod on Apr 24, 18 12:37 PM
I have tried compatibility issues, no help. Just tries to open but never gets past black screen.

 
bfgBeruna
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Re:Game won't load

[Post New]by bfgBeruna on Apr 24, 18 5:22 PM
Hello dianrod,

It sounds like Paradise Quest won't load. I can totally provide some troubleshooting suggestions.

First I'd recommend checking to see whether the computer's video card driver is up to date. This driver is responsible for directing how graphics are displayed, and its developers regularly release new versions to ensure that the game continues running smoothly.

Please see the following help page more further instructions:

Game Crashing, Freezing, or Blank Screen

It would also be a good idea to run this game with administrator permissions. This will ensure the game can access all of the resources it needs. I've included a help page with those instructions below as well:

Run Game as Administrator

If those suggestions don't fix the game, please email our Technical Support Team. They'll be happy to replace the game. Thanks for your patience.

bfgBeruna

 
 
 
 
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