 |
|
|
|
|
|
|
|
|
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:
Frequent Crashing of Game
Game Compatibility
While we can offer a known solution for technical issues in the forums, or other tech savy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.
If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.
Edited on 08/31/2010 at 4:13:45 PM PST
|
|
|
|
|
|
|
|
|
|
|
|
|
|
![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by supra on Aug 6, 10 7:46 AM
|
I am also getting the access violation error and am unable to play the game. This seems to be happening quite frequently lately. 
|
|
|
|
|
|
|
|
|
|
|
I'm getting the access violation thing too.
|
|
|
|
|
|
|
|
|
|
|
i am also getting the access violation.very frustrating
|
|
|
|
|
|
|
|
|
|
|
I looked at the "help" page and turned off my windows firewall, my directX is the newest version. My game card works fine for most games, but I have been getting this "violation access" thing on some games. My computer is only three years old; game card should support these games. Very frustrated with this error. If anyone has a "fix", I'd appreciate knowing what it is.
|
|
|
|
|
|
|
|
|
|
|
I am having the same problem error message. This is not good love to try the
game. Put dont know fix for it.
|
|
|
|
|
|
|
|
|
|
|
There is a point in the game with the diamond fang, where one of them just disappeared and now cannot continue in the game.
|
|
|
|
|
|
|
|
|
|
|
I am too. The first time I got it, I rebooted the computer and that seemed to do the trick but I just tried playing the game again and I got the viopation message. I shouldn't have to reboot the computer everytime I want to play it. My windows updated itself the other day. It did this with another game but I can't remember which game.
|
|
|
|
|
|
|
|
|
|
|
Hello Fishies!
Thank you for letting us know about the Access Violation error. I've been in contact with Tech Support and we will be looking into this. Thanks for your patience during this process!
-bfgArnoStyx 
|
|
|
|
|
|
|
|
|
|
|
I have the same problem. I can't get past the scene with the teeth.
|
|
|
|
|
|
|
|
|
|
|
Have just downloaded the trial version as I like these style of games and enjoyed doing the beta version but it won't let me play! It seems as though when I installed the trial version it carried on using the game settings from the beta version. When I click on the play button it just takes me to the end screen of the beta version which thanks you for completing the survey, then, when I quit, the game crashes with an lua error.
Any help gratefully received. Thanks
Have found the answer! Just play under a new profile and all was well!
Edited on 08/08/2010 at 2:15:01 PM PST
|
|
|
|
|
|
|
|
|
|
|
Thanks ArnoStyx
Should we contact CS ourselves or wait until you get back to us?
Looks like I have no excuse to not mop my kitchen floor!! lol
I just updated Windows the other day. And right now I don't have an anti-virus on because my trial period ended yesterday. I got fully licensed program in yesterdays mail I'm going to install that now.
Thanks!
|
|
|
|
|
|
|
|
|
|
|
bfgArnoStyx wrote:Hello Fishies!
Thank you for letting us know about the Access Violation error. I've been in contact with Tech Support and we will be looking into this. Thanks for your patience during this process!
-bfgArnoStyx
So glad it's not just me. I agree - this has happened a few too many times recently.
Hope that Tech Support can help us all out soon.
Jan
|
|
|
|
|
|
|
|
|
|
|
Don't know if Tech Support have done their thing but i just tried downloading the game for the umpteenth time and now I can play.
Thanks guys if it was your doing.
|
|
|
|
| |
