[Post New]by Shweed on Aug 8, 10 12:42 PM
My installation keeps failing saying it has a worm, but looks like people are playing it, any advice on how to install?



[Post New]by rainman14 on Aug 21, 10 11:12 AM
i had the same problem is started download the none collectors edition while installing the first came and it finally installed and this was by accident that this happened Ive spent the last two days trying to get to install. Hope it works.

5,877 Posts


[Post New]by bfgArnoStyx on Aug 21, 10 11:29 AM
Hey Fishies,

If you're having troubles installing the game, it may help to see if your firewall or antivirus software is blocking it. For more help with this, please take a look at this help article:

Problem Downloading or Installation Failed

For more help, please feel free to contact Tech Support and they'll be happy to assist you. To get in touch, click on the green envelope to the right of the screen, and then click "Contact Us" (bottom left) of the next page to reach the online web form. To submit the web form, first click "Check for Answers" to visit the Help pages, and if you still can't find an answer, you will then be able to click the "Submit" button to send your ticket to our reps.

If you're a Big Fish Game Club member, you can connect to Live Chat for real-time support through your "My Game Club" page. Chat hours are Monday through Friday 9:30 AM to 5:00 PM PST.

I'll be locking this thread to keep the Game Forum tidy, but please post any further questions in the main technical issues thread. Thank you!


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