game is crashing

I download it the game twice after deleting the first one, but i am still experiencing the same problem. While playing a level the game crashes sometimes, so i do not know if i am able to finisn a level or not.

I have contact tech support but i had no reply from them I am running a Windows Vista and this is the first game that i have problems with it.

Is anyone else experiencing the same problem - if yes have you found a solutions?

Thank you!!

I'm having the same problem and I haven't had any response from tech support either.

I'm having the same problem ... freezing is how I'd describe it. Let me know if you find out any answers.

I'm having the same problem I just want my money back!

I'm having the same problems and I'm sick and tired of the person posting the "canned answer" saying to "contact technical support" when it's CLEARLY stated that this has already been done, with no response.

Big Fish seems to be getting " too Big" and is now starting to ignore their loyal customers, you know, the ones who were here when not many others were...

My game freezes and I can get no assistance with this. bfgAegean, how about posting some real help instead of your scripted postings that do nothing but reiterate that which we've already done?

NancyLou, I'm sorry you are having issues with a game. However, these are user forums. The Hosts that moderate the forums cannot respond regarding gameplay or technical issues. You really do have to contact Customer Support for that type of assistance. If you contact them via email they typically respond within 72 hours. If you are a game club member, you can contact them via Live Chat Monday - Friday during business hours (see your My Account tab for link).
If you have already sent an email, please be patient. Customer Support and Tech Support have excellent staff who will do everything they can to help you.
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trivera wrote:I'm having the same problem I just want my money back!

BigFish is generally pretty good about this. Send them a note if you are sure---but I would try going thru Tech support to try to get the game working first---it is a good game.

If everyone posts what they are experiencing and what they learn from tech support about this issue, then these forums can help others who may be having the same problem (a group of us did the same thing for Mushroom Age and we were able to come up with solutions).

My game crashed as well during play.

But I later found out I had to clear the cache of my PC etc to be able to play.

I have had some luck -- hope it lasts -- after I updated my Direct X -- so I am thinking that may have been the issue.

I too have contacted tech support to no avail. My game freezes, I've cleaned out the cache, uninstalled, reinstalled- nothing works. I'm running windows xp. If a moderator reads this consider a credit to my account as the game Big Fish pedaled is defective.