Please Help!!!!

[Post New]by Milie_001 on Aug 19, 10 4:39 PM
I am stuck after the first tutorial, on the first level. I uninstall and re-install the game a thousand of times, but it still doesn't work. If someone can help me, please?

 
bfgArnoStyx
Stingray
Stingray
5,877 Posts

Re:Please Help!!!!

[Post New]by bfgArnoStyx on Aug 19, 10 4:53 PM
Hi Milie_001,

It may help to start the game over with a new player profile, but if the problem persists, you can check to see if updating a few things in your system might help. Here is a great help article that can guide you through:

Game Crashing, Freezing, or Blank Screen

You can also contact Tech Support for more assistance! Be sure to include any specific error messages, or a screenshot, to help the rep along!

To contact support, click on the green envelope to the right of the screen, and then click "Contact Us" (bottom left) of the next page to reach the online web form. To submit the web form, first click "Check for Answers" to visit the Help pages, and if you still can't find an answer, you will then be able to click the "Submit" button to send your ticket to our reps.

If you're a Big Fish Game Club member, you can connect to Live Chat for real-time support through your "My Game Club" page. Chat hours are Monday through Friday 9:30 AM to 5:00 PM PST.

Hope this helps!

-bfgArnoStyx

 

Re:Please Help!!!!

[Post New]by Milie_001 on Sep 28, 10 10:46 AM
Thank you very much for this advice

 
 
 
 
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