Bug ?

[Post New]by houari on Aug 30, 10 10:01 AM

I'm in week 7 or so, and now the game is crashing saying "Undefined PNG Error" !!

Is this a known bug or something ?

5,877 Posts

Re:Bug ?

[Post New]by bfgArnoStyx on Aug 30, 10 10:30 AM
Hey houari,

Welcome to the pond! It may help to uninstall and reinstall the game and if you'd like help with this, take a look at this help article:

Uninstall / Reinstall a Game

If the problem continues, please contact Tech Support, click on the green envelope to the right of the screen, and then click "Contact Us" (bottom left) of the next page to reach the online web form. To submit the web form, first click "Check for Answers" to visit the Help pages, and if you still can't find an answer, you will then be able to click the "Submit" button to send your ticket to our reps.

If you're a Big Fish Game Club member, you can connect to Live Chat for real-time support through your "My Game Club" page. Chat hours are Monday through Friday 9:30 AM to 5:00 PM PST.

I'll be locking this thread to keep all technical issues in one thread, but please feel free to post any further questions here. Hope this helps!


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