Cursor during inventory-Help

[Post New]by sjsullivan on Sep 5, 10 9:05 AM
Whenever I try to pick up an item in inventory, the cursor jumps allover and can't be contolled. Anyone else having this problem??? Solutions???/

 
_DD_
Flounder
Flounder
2,115 Posts

Re:Cursor during inventory-Help

[Post New]by _DD_ on Sep 5, 10 10:13 AM
Have a look at the "technical issues" thread (stickied at top of the forum); bfgTigris posted some helpful hints there (on page 2). Good luck!

 
jonah11
Minnow
Minnow
211 Posts

Re:Cursor during inventory-Help

[Post New]by jonah11 on Sep 5, 10 10:15 AM
I am having the same problem.

 

Re:Cursor during inventory-Help

[Post New]by Classicaljazz on Sep 5, 10 3:31 PM
I'm having the same problem also. Saw the helpful hints that bfgTigris posted in the "technical issues" but my Video Card Driver and DirectX were just updated about 2 weeks ago and my Flash Player and Shockwave were updated in the late spring of this year. I have lots and lots of space left on my computer, too. I hope they do a Game Update on this game since so many are having cursor problems. From the review posts on this game, it sounds like one I would love; but I was having so much trouble trying to place inventory items with my cursor that I finally gave up and hit EXIT.

Classicaljazz

 
bfgOkeechobee
Angelfish
Angelfish
1,211 Posts

Re:Cursor during inventory-Help

[Post New]by bfgOkeechobee on Sep 5, 10 6:12 PM
I just wanted to pop in and let everyone know we're aware of the issues some folks are having with the cursor in the game and are actively working on this issue.

If you are getting the bouncy cursor, you may want to try updating your video card driver and/or Direct X. These updates fix most common display errors. Here is a help article with more information: Game Crashing, Freezing, Blank Screen.

If you have tried these steps and are still having issues it would be helpful to send a Dr. Felix in your message to Customer Support. Dr. Felix is a diagnostic reporting tool the tech team uses to get a lot more specific information about what is happening with the game. If you're uncomfortable completing the following steps, I want to urge you to contact Customer Support for more specific help.

Click here to start Dr. Felix

1. Select 'Run' or 'Save File' to download the Dr. Felix file to your desktop.
2. Next, open the 'DrFelixBigFish' file.
3. Once you’ve agreed to the terms, Dr. Felix will start gathering information.
4. Wait for Dr. Felix to finish, then click the 'Next' button.
5. A .zip file, named 'DrFelixResults' will save to your desktop.
6. Attach the zip file to your support ticket. You don't have to open the .zip file if you don't want to, it's already collected the information it needs.

Click here for information on how to attach a file to your support ticket.

And since we've already stickied another tech issues thread, I'm going to lock this one up. You can access the stickied thread from here.

Thanks everyone!

bfgOkeechobee

 
 
 
 
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