bfgFlounder
Moderator
Moderator
12,864 Posts

Post any Ice Princess technical issues here only

[Post New]by bfgFlounder on Sep 6, 10 12:18 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Frequent Crashing of Game
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

 
rustydes
Jellyfish
Jellyfish
10 Posts

Re:Post any Ice Princess technical issues here only

[Post New]by rustydes on Sep 8, 10 5:08 PM
where do you find the help pages

 
letsdoit
Shark
Shark
10,483 Posts

Re:Post any Ice Princess technical issues here only

[Post New]by letsdoit on Sep 14, 10 12:23 PM
click on help in above post...i had problems also....bought for DGD...i tried first...got to second level...and closed...kid got home from school...game opened...she played until the first minigame...went to exit to go on..froze with sand timer stuck on screen...off compute/uninstall/reinstall...went to play...blank screen...finaly got back to game mngr...deleted like toss this trash...grand daughter was sooooo sad....all my computer is updated so i ....wrote to cust serv....awaiting answer

 
 
 
 
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