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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by Jvr99 on Jul 24, 15 9:33 AM
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Surely I'm not the only one having problems with this game after the update? I've been on level 63 for ages waiting for the update, then - hooray, update came through last night! Started playing and almost got to level 64 last night but closed it down for some much needed sleep. Started playing again this morning, paid 12,000 gold coins to open the chessboard thingy, played on and got to level 64. Then thought I would send some gifts to my friends. Big mistake! message came up saying "unable to connect to server - retry" So I pressed the retry button and the game crashed and started to reload, I tried to gift friends again, and the same thing happened again. I then noticed that sometimes half my friends were missing. Sometimes they were all there and sometimes they weren't. Then I realised that I had been taken back to the Iron Knight and was back on level 63, where I was when I closed it down last night.
AND the chessboard thingy was no longer open, I'm supposed to pay ANOTHER
12,000 gold coins to open it. Is anyone else having problems like this? Or is it just me?
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bfgWendwater wrote:If you are having problems getting the game to work correctly, we highly recommend going to our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>. Using our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a> is always the quickest way to get technical problems resolved.
Specifically, the article below has helped many people playing the mobile games we offer:
<a href="http://bigfishgames.com/help/index.html?rn=362">
iPad, iPhone, and iPod touch </a>
While we can offer a known solution for technical issues in the Forums, or other tech savvy Pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support Team.
The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.
If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.
If you are not able to get a game working properly using our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>.
When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what device you are playing the game on, so we can provide you with the appropriate support as quickly as possible.
*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by Ami0c on Jul 25, 15 9:58 AM
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New update will not completely load on my iPad. Game acting strangely. Can not progress. Level 50.
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