Please post any TECH ISSUES for Sunken Secrets (PC) here.

Thank you so much! There were no updates to do, so I used the uninstall/reinstall instructions and that got it working again. I was afraid I would lose all progress if I uninstalled, but luckily I didn't! Lost a full balloon, but would rather do that than all progress! Thanks again and especially for the quick reply!

Well...so much for "fixed" issues. Hate to say it, but several hours after uninstalling/reinstalling and having the game work again, the same error message is coming up again, saying it is either not designed to run on Windows or contains an error. Same message that others ahead of me have reported. Obviously a glitch somewhere, when it has worked for several months with no issue until today. Hoping I don't have to keep reinstalling this game.

Hi. My game is saying i can't visit other players or friends as I have to update, but the last update was in august, which I have done.
This is becoming a real pain one as its been going on for over 3 weeks.
I can't visit to help or ask for help. I can't go to their shops. I can't visit new players either.
I play via kindle (amazon).

I am very disappointed and upset with this game. As with all games there are problems that I feel would make the game better if they were fixed, but for a free game could live with them. But there are a few that just irritate you.
When I started this game I was not sure if I would like it and continue to play it so I did not purchase the starter pack. And have put up with the snotty message while playing. "Oh, too bad! This was included in the Starter Pack. Too late to buy it now, but at least you're not just starting out!" Then when the Wizard Pack came out I could not buy it due to being broke. So now I have the additional snotty message "This was in the Wizard Pack! Hard to believe you didn't buy it when you had the chance...". I simply do not understand how a game can offer something special and not give players the opportunity to purchase it later.
But this latest problem was the last straw. I have worked hard and spent money on this game to get to level 58. I have seen the decorations for the 3 events at level 58 and wanted to earn them. The events being "Palace Perfection!", "Pop Goes The Palace!", and "Palace Pick Up!". Well I am now at level 59 and was NOT offered the events to win the decorations. I am beyond upset. After all the work I put in and the money I spent, to not even be offered the event. I feel cheated.
It seems to me that the developers and Big Fish have just given up on this game. So I am too. This game was the reason I was continuing my Big Fish account. Consequently, not only will I be quitting the game, but my account as well. Very disappointed. I always thought better of your company.

PEARLS

I am spending a small fortune on them, usually having to buy £5 worth every other day. My mine, log maker, brick builder in fact everything keeps constantly asking me for two pearls every time I want to refill them with work. It's getting to the point where the game is costing me far too much money.

Like an idiot I was accepting this but I have made a friend who also plays on her PC and she doesn't have this happen unless she wants something built quickly. Now I can understand that but I get requests every day and on each machine that can be costly.

So what do I do about it?

My Game ID is DSLBAAAA. Thank you. If needs be can you forward this to whoever it should go to. Thanks again.

Thank you for your speedy answer and I think I am going to have to take screenshots and contact your Support team with the screenshots - you really don't want to know how much I have spent on pearls to keep playing the game and I hope my hubby never finds out.

NSolara wrote:I am very disappointed and upset with this game. As with all games there are problems that I feel would make the game better if they were fixed, but for a free game could live with them. But there are a few that just irritate you.
When I started this game I was not sure if I would like it and continue to play it so I did not purchase the starter pack. And have put up with the snotty message while playing. "Oh, too bad! This was included in the Starter Pack. Too late to buy it now, but at least you're not just starting out!" Then when the Wizard Pack came out I could not buy it due to being broke. So now I have the additional snotty message "This was in the Wizard Pack! Hard to believe you didn't buy it when you had the chance...". I simply do not understand how a game can offer something special and not give players the opportunity to purchase it later.
But this latest problem was the last straw. I have worked hard and spent money on this game to get to level 58. I have seen the decorations for the 3 events at level 58 and wanted to earn them. The events being "Palace Perfection!", "Pop Goes The Palace!", and "Palace Pick Up!". Well I am now at level 59 and was NOT offered the events to win the decorations. I am beyond upset. After all the work I put in and the money I spent, to not even be offered the event. I feel cheated.
It seems to me that the developers and Big Fish have just given up on this game. So I am too. This game was the reason I was continuing my Big Fish account. Consequently, not only will I be quitting the game, but my account as well. Very disappointed. I always thought better of your company.

Hi NSolara and Welcome to the Forum,

There are more requirements to get the three Palace events than just reaching level 58. Please copy and paste the following link into your browser to see additional requirements.

http://forums.bigfishgames.com/posts/list/871956.page

If you have more questions, please post in the regular threads and ask TMGamer99 for more information. He is the forum "expert" on the events.

There were players having problems with getting the events to trigger but they seemed to have been resolved a few months ago.

Um....this is not a problem regarding SunkenSecrets as such, but rather the Game Manager (sorry, I didn't know where to put ist!).

I was just playing along and then I closed the game. When I wanted to open it again, it does not react in the Game Manager. (When I click on the icon on my desktop, it says there's a problem and I have to wait until it's solved)

I checked for updates, but none are available.

What can I do? Sorry again for posting this here....perhaps someone has the same problem?

xoxo

Hello bfgIlinalta !

Thanks for your help - it worked and I can play again now!

xoxo

Ok, I've been playing this game from day 1, today when I tried to log into my game I got "Unsupported Video Card", I went thru all my computer settings to see where the problem is but nothing show up. Am I the first to experience this problem with this game?
I'm running this on a PC Desktop, using Windows 10, and Internet Explorer 11.

Thank you, I have the latest DirectX on my computer. Let me give you a little more information about my problem. Thanksgiving Day while playing Antique Road Trip: American Dreamin' I left to go into my kitchen to check on the meal. When I came back my ART game was logged out, that's when I noticed my Game Manager oversized/enlarged to the point that it almost didn't fit my screen (which is 22"). I checked my display settings and were set at the recommended setting. This when everything went wrong, Sunken Secrets doesn't recognize my video card, Gummy Drop has a Error Dialog box popping up but I'm able to play Sir Match-a-Lot. I've uninstalled all these games and reinstalled them but with no good results.
I don't know what happened but I've checked everything under the sun and moon to find out what caused these issues.
On top of all this I get a notification that my Internet Explorer is out dated! I have IE 11 on my computer which according to the Microsoft and HP is the most current. So why is this showing up?
I will be back tomorrow for your answer to all my questions.