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Hi pclark2000 and flowergrower,
Thank you for taking the time to post in this thread what is occurring in your game. I'd also like to welcome flowergrower to the forums! I'm sorry to hear that the Wanderland game isn't running as properly as it should. It sounds like certain features with the quests aren't displaying or being credited. For these issues, it is recommended to ensure that your video card driver is current and to run the game as an administrator. Both of these troubleshooting steps helps give the game the correct resources and permissions to run smoothly. Please refer to the following help pages:
Game Crashing, Freezing, or Blank Screen
Run Game as Administrator
If you continue to have trouble with the quests, please reach out to our Customer Support Team. The Support Team has the tools to provide assistance.
Thank you for your patience. If questions come up, feel free to PM any of the moderators. We are happy to help in any way that we can.
bfgBellerophon 
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Hello macshel,
Before I start, welcome to the forums! Also, thank you for your patience while waiting for a response. It sounds like there was trouble with recently not receiving quests, despite being pretty far in Wanderland. I'm sorry that seems to be the case and wanted to provide the steps to take to contact our Support Team.
Since it sounds like you've got some details of where you are in the game, what I recommend is getting in touch with our Technical Support Team with a description of what is occurring. Our Reps may request additional details, and will follow up as soon as they can.
Thank you for your patience while working with our teams. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.
bfgIlinalta
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Hi flowergrower,
I'm sorry to hear that the suggested troubleshooting steps didn't help resolve the technical issue you are experiencing. It is highly understandable have the concern of uninstalling and reinstalling your game again. Since we don't have the tools to provide in-depth troubleshooting from the forums, please reach out to our Customer Support Team. The Support Team is more equipped with the appropriate tools to assist.
Thank you for your patience. If you have any questions, feel free to PM any of the Active Moderators. We are happy to help in any way that we can.
bfgBellerophon
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macshel wrote:I am at level 57 and have not received any new quests for quite some time. I've read that letting tech support know may help. It says I have completed 418 quests. Please let me know what else you need to research this. Thanks.
See the thread below called "Anything New After Level 56?
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Hello Fred_just_Fred,
Thank you for taking the time to follow up and provide more support for that issue. I just wanted to quickly swim by and provide a link to that thread, just in case players would like to see what is being discussed in that particular thread regarding portals and quests received:
Anything New After Level 56?
That might provide some clarification for players seeing a similar issue. In any case, if there seems to be trouble with a quest or its rewards, don't hesitate to contact our Technical Support Team for further assistance. Our Reps are happy to help out.
Thank you everyone for your time. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.
bfgIlinalta
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by pudpdc on Oct 19, 17 6:18 AM
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I am in Sleeping Beauty Portal and it won't let me out?
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Hello PurplePal1, pudpdc, and laurabuffam,
Thank you for taking the time to provide us your experiences with the game. I can definitely discuss these issues a bit further, provide some suggestions for a few of them, as well as how to contact our Support Team should more assistance be necessary.
PurplePal1 and pudpdc, I'm sorry to hear that it seems like there is trouble with quests and portals in the game. Since both of these seem to indicate a moment where the game seems to be getting stuck or possibly not progressing as expected, I want to recommend a suggestion that can sometimes help in situations like this. What I recommend is seeing if running this specific game as an Administrator will provide the game the permissions it needs to run as smoothly as possible. If it helps, the following article can help with running a game as an Administrator:
Run Game as Administrator
If that doesn't seem to assist, please contact our Technical Support Team with a description of what has happened and the title of the game. Our Reps will be sure to follow up as soon as they are able to do so.
laurabuffam, thanks for letting other players know what you are experiencing as well as letting us know that you've contacted our Support Team. I hope they are able to get back in touch soon regarding your request. In the meantime, I encourage players to discuss the issues they are seeing in the game, as it would be helpful to know the impact of these sorts of issues. We appreciate those details players provide so that we can provide them to the right teams for their investigations and follow up.
Thank you for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.
bfgIlinalta
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Hi!
The game opens but I get a pop up saying "connection to the server is lost" over and over and over. Already restarted computer (PC), uninstaled and re-instaled the game. The problem is that I don't know my ID to call the tech support. How do I get it?
My name in the game is miramoon, if any of my friends sees this, please tell me my ID.
(It's kinda hilarious to ask for this!  ) Thank you!
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quicatoo wrote:Hi!
The game opens but I get a pop up saying "connection to the server is lost" over and over and over. Already restarted computer (PC), uninstaled and re-instaled the game. The problem is that I don't know my ID to call the tech support. How do I get it?
My name in the game is miramoon, if any of my friends sees this, please tell me my ID.
(It's kinda hilarious to ask for this! ) Thank you!
Hi quicatoo,
Your miramoon ID is 285924. I'm now having the same "connection to server is lost"
issue. It was working fine this morning. I am not having problems with any other bigfish on-line games so it is NOT my ISP. Hope it can be fixed. 
Regards
Melody
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Hello Soapysuds, quicatoo, and MagentaRose,
Thank you all for your patience as well as for your time in regards to reporting your experiences while playing Wanderland. I'd be happy to provide some assistance for what's been reported.
quicatoo and MagentaRose, thank you for letting us know that after some time, the connectivity issue seems to have resolved itself. Usually, if there is trouble with the game loading, these issues will sort themselves out after some time. Usually, this seems to be the best method of resolving this particular issue if the computer's connection to the Internet seems strong.
However, some players have found that clearing their browser's cache is able to help with load times, and if you'd like to try those steps next time, they are linked below:
Clear Browser Cache
SoapySuds, I'm sorry to hear that there's been trouble with contacting our Support Team with your ID for this game. It appears players have been able to help out with that, so feel free to contact our Technical Support Team with that ID and details of what you are experiencing for more assistance. Our Reps will be sure to follow up as soon as they are able.
Thank you all for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.
bfgIlinalta
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