The words for the clues in the search sections do not appear. Just have to click on everything to eventually get all things needed.

The game starts in windowed mode, and the option for Widescreen (which I have) doesn't change a thing. The option "Regular" stretches the picture, but then it is cut off on the left and the right. Also the graphics look rough/unclear then.
And on testing = switching to and fro, I saw in one of the start screens (1st or 2nd into the Opera) that there were 1 respectively 2 candles to the left.
So, don't know whether "Regular" would be the 'real' widescreen option or whether also items would be cut off in the H O scenes.

ETA: I did find the items in the 1st H O-scene, the closet-room to the right, but that might have been luck cos they weren't on the edges; the red curtains on the right and left were definitely cut off.

After I download the game I click "Play" from the game manager and the screen goes black and a blue box pops up that say "Out of Range"....I have never had this issue before with any other game and have been a BF member for a long time....I have uninstalled and re-installed several times now....I even installed a game I didn't want and it was fine.....any help would be great....was really looking forward to playing this game....

Thanks in advance!!!

After I download the game I click "Play" from the game manager and the screen goes black and a box pops up that say "Direct X has reported an error, This program requires a DirectX 8.1 3D video card". I have never had an issue before with any other game. I uninstalled and re-installed and still no go. Help!! I also was really looking forward to playing this game.

@Tinytater3: I guess the refresh rate is out of range for your monitor. Reinstalling the game will not help you here (unless there is a new version). This is something you will have to do in your display settings.
One problem could be that the selected monitor is wrong and allows rates that your actual monitor does not.
This problem depends on the resolution, so it will more likely occur with a game that uses a higher resolution. I think that the resolution of 1024x768 should be supported by your monitor, but not with the same refresh rate as a lower resolution like 800x600.
This is usually not a problem of the game itself and in the worst case can be handled by additional tools. Maybe the CS can help you here.

ScaniX.....thank you very much for this info.....I went into my settings and we have a very large screen monitor and the resolution was all the way up (1680x1050) ....I change it to the 1024x768 and the print and icons were HUGE....lol....I tried it at different levels and finally got it to look decent at 1280x720. I clicked play again and it works fine and is normal sized in the game......So thanks again!! Wish you worked for BF as I spent a very long time on the online chat with them trying to figure it out!!! While nothing that they suggested worked they were very nice about trying to help.....maybe you should put your application in!!!!

Thanks again....I truly appreciate it!!

( ps....after I play the game I will change my res back to where it was so my regular stuff goes back to normal sized....lol)

friendlyalien wrote:The words for the clues in the search sections do not appear. Just have to click on everything to eventually get all things needed.

Have you tried updating your video card drivers?

@Tinytater3:: Thanks for the nice feedback, I'm glad I could help.
I already have a job, though.
And while they might not know a solution to everything the CS seemed quite capable to me for the times I contacted them.

When I tried to play the demo, I suffered the dreaded blinking/disappearing cursor issue that I have experienced in a handful of games in the past (among those, Sweeney Todd and the first ML Sleepy Hollow games). However, after attempting a few adjustments in my display and mouse pointer options, I fixed it!!! This is a big day for me and anyone else who has ever dealt with this frustration (and those of you who are sick of me whining about this problem!). If you ever have this issue, try this - In Personalization-mouse pointers-visibility-deselect the display pointer trails option. Seems like such a little thing, but sure enough, I deselected this box, tried the game again and voila! a blue gloved hand appeared!!! Now I need to go back and try Sleepy Hollow, Agatha Christie games, and all the other ones I could never play due to this problem. I hope this helps others who have also had this problem!

I will not play, give me the error "Cannot find import;DLL may be missing, corrupt, or wrong version File "WINHTTP.dll", error 0. I really wanted to play this game too and bought it even before I tried it, the video was so good. Can anyone help me?

I can't get the demo to work, and have learned my lesson about buying something before I demo it. I have uninstalled, and reinstalled, and get the same thing--the icon is in my toolbar below, but the game won't open. If I click "play" again, it says a game is already running.

Something similar to this happened happened with the Christopher Columbus game--I could never get the demo to play, and that was because the game was incompatible with Windows 7.

Anybody else have this problem?

PS, I also have a fairly large monitor...

Update: after incessantly clicking the game icon, I finally got the demo to start and it went all the way to the end--great game. I'm still nervous about buying it though, because of the start up issue.

I downloaded the demo and everything plays well except I cannot get the diary in the bottom right hand corner to open. Has anyone else had this problem?
Thanks. Otherwise, LOVE this game!

Dee_H wrote:When I tried to play the demo, I suffered the dreaded blinking/disappearing cursor issue that I have experienced in a handful of games in the past (among those, Sweeney Todd and the first ML Sleepy Hollow games). However, after attempting a few adjustments in my display and mouse pointer options, I fixed it!!! This is a big day for me and anyone else who has ever dealt with this frustration (and those of you who are sick of me whining about this problem!). If you ever have this issue, try this - In Personalization-mouse pointers-visibility-deselect the display pointer trails option. Seems like such a little thing, but sure enough, I deselected this box, tried the game again and voila! a blue gloved hand appeared!!! Now I need to go back and try Sleepy Hollow, Agatha Christie games, and all the other ones I could never play due to this problem. I hope this helps others who have also had this problem!

Thank you, thank you, thank you!! I have had the same problem with the same games!! Never once thought of that. Definitely a big day for me!! Whoopee!!!

I unfortunately h ave several problems with this game...
1. I too cannot see the side if I deselect "Windowed mode". Wide screen does nothing. "Regular mode" cuts off the sides and I loose part of the field of view for the game.
2. The cursor will sometimes only work if I'm ~.75cm below the object I'm trying to click
3. The first hidden object scene had none of the words visible in the list. If I moved my cursor around the list then the shadow oject appeared in the little hint window but the words were all invisible.
4. Another weird thing in the first **** scene was that all of the objects in the scene were the color red. I have had something similar happen in another game I demoed - Sweeney Todd.

I'm very sad that this game is unplayable for me - what little I got to play/view of it was lovely and I've read all the great reviews. Bummer!

Hi,
The game worked perfetly well for me, but when I stopped it, my computer froze. I had to manually shut down the computer. When I ran AVG, it detected a 'corrupted file' from this particular game. I've since uninstalled it, but I really did enjoy this game. And I've never had any issues before with Big Fish before.

First of all, I would like to say that I was able to complete this game and absolutely loved it! I thought I had picked the best game of the month with "The Black Cat", but Phantom of the Opera beat that by a mile! Best game I have played in many moons... thank you BFG! Superb, and reading the novel for the first time in extras was a real treat!!!

Now the two problems I experienced:

1. In all the games I have downloaded, I have never experienced a problem with flickering screen and flickering mouse pointer until this game. I had to play the game in "windowed mode" to resolve the problem. I kept my resolution at my own 1680x1050, instead of changing to 1024x768. As far as I know, my drivers are up to date. I would love to know what would resolve this problem for my XP operating system, as I would like to play the game again in full screen.

2. Even in windowed mode, every time I open and continue game play, I get a warning from my Symantec warning me of High CPU Usage, once at 88%, once at 93%, and once at 94%. This is the first time I have ever seen this warning on my computer, and cannot imagine why on earth this is happening. I make sure I don't have any other programs, internet or email programs open while I play this program and open from the icon, not from the game manager, so no other programs are running, except hidden icons in the taskbar. What on earth is up with that? As I said, I've never experienced the High CPU Usage warning with any game or program before.

Dee_H wrote:When I tried to play the demo, I suffered the dreaded blinking/disappearing cursor issue that I have experienced in a handful of games in the past (among those, Sweeney Todd and the first ML Sleepy Hollow games). However, after attempting a few adjustments in my display and mouse pointer options, I fixed it!!! This is a big day for me and anyone else who has ever dealt with this frustration (and those of you who are sick of me whining about this problem!). If you ever have this issue, try this - In Personalization-mouse pointers-visibility-deselect the display pointer trails option. Seems like such a little thing, but sure enough, I deselected this box, tried the game again and voila! a blue gloved hand appeared!!! Now I need to go back and try Sleepy Hollow, Agatha Christie games, and all the other ones I could never play due to this problem. I hope this helps others who have also had this problem!

In regards to blinking cursor issues with this game, I just wanted to give kudos to Dee_H who suggested turning off "cursor trails" for your mouse. I tried it and it worked for this game and a couple of others I was having trouble with. I had tried all other suggestions about updating video card, direct x, etc., but Dee had it right. As a suggestion, Customer Service may want to add this as a possible solution to their database for any future problems with cursors, it definitly worked for me.

Thanks again Dee, you rock!!