Hoglvr
Starfish
Starfish
42 Posts

Game keeps crashing !!!

[Post New]by Hoglvr on Nov 8, 10 1:19 PM
I have gotten to the "middle door puzzle" the door has opened and my game
has crashed. I have uninstalled, and installed and started over again 2X
has any one else had any problems?

The first time I powered down and went back into game,but later in the game
realized some things were missing. I am so sick the amount of time I have
invested in this game and it keeps crashing at this one point.

 
LizzieK
Whale Shark
Whale Shark
16,190 Posts

Game keeps crashing !!!

[Post New]by LizzieK on Nov 9, 10 8:49 AM
Hoglvr wrote:I have gotten to the "middle door puzzle" the door has opened and my game
has crashed. I have uninstalled, and installed and started over again 2X
has any one else had any problems?

The first time I powered down and went back into game,but later in the game
realized some things were missing. I am so sick the amount of time I have
invested in this game and it keeps crashing at this one point.

Here is a copy and paste link to the help page for game crashes.

http://bigfishgames.custhelp.com/app/answers/detail/a_id/158

If that doesn't help you might contact customer service and let them look at your computer configuration.

Good luck!

 

Re:Game keeps crashing !!!

[Post New]by maford64 on Nov 11, 10 11:20 AM
My game was crashing. It worked better when closed all other programs and only the game was running.

 
bfgArnoStyx
Stingray
Stingray
5,877 Posts

Re:Game keeps crashing !!!

[Post New]by bfgArnoStyx on Nov 11, 10 12:03 PM
Hey Hoglvr,

Just wanted to let you know how you can get in touch with Tech Support for more help with this!

Click on the green envelope to the right of the screen, and then click "Contact Us" (bottom left) of the next page to reach the online web form. To submit the web form, first click "Check for Answers" to visit the Help pages, and if you still can't find an answer, you will then be able to click the "Submit" button to send your ticket to our reps.

If you're a Big Fish Game Club member, you can connect to Live Chat for real-time support through your "My Game Club" page. Chat hours are Monday through Friday 9:30 AM to 4:30 PM PST.

Hope this helps!

-bfgArnoStyx

 
 
 
 
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