bfgDonau
Flounder
Flounder
2,464 Posts

Re:VIRUS

[Post New]by bfgDonau on Nov 10, 10 5:47 PM
Hi Malicia69!

I want to assure you that Big Fish Games will never release a game that is potentially harmful. If a Big Fish Game is being flagged by your Anti Virus company, please contact Customer Support so we can connect with the AV company that flagged the game.

We ask that you please include the following information in your Customer Support ticket.

What is the Anti Virus software you are using?

What game were you playing when you got an error message?

What file is being flagged by the Anti Virus software?

What is the error message you have received, what has been found (worm, Trojan, virus)?


Customer Support can be reached by clicking on the green envelope on the right-hand side of this page and then on the “Contact Us” section on the bottom left of the next page. Once you’ve entered your question and clicked to “Check for Answers,” you’ll be led to our Help pages. If these haven’t helped, your question can be submitted from here.

If you’re a Big Fish Game Club member, you can also connect to one of our Live Chat representatives from 9:30am-4:30pm PST Monday-Friday. To get started, just visit your “My Game Club” page.

Thanks!

-bfgDonau

 
 
 
 
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