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bfgBellerophon wrote:Hi everyone,
It sounds like a number of players are experiencing a connection issue with this particular game. I definitely know how frustrating this can be.
Please contact our Technical Support Team. They are always willing to help in any way that they can. This will also help to keep track of and report the issues to bring to the appropriate people.
Feel free to PM any of the moderators if you have any questions.
bfgBellerophon 
[Removed by Moderator] I have reported this online/offline issue 3 times over the last two weeks and gotten ZILCH, NOTTA, ZIP in response from your "techs". In addition, I discovered that more than HALF of my collections do not cash in and give me my coins but do remove one of each of my inventory! [Removed by Moderator] This game isn't even any fun anymore. I took a hiatus from August of 2014 until May of this year. I missed very little and the game is even more infuriating than it was then. Guess it's time to say farewell again.
Edited on 10/11/2016 at 10:47:30 AM PST
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iof878 wrote:Look to see that these collections have a gold coin as a reward. If they have a gold star than you are exchanging them for energy.
Well, I'll be a monkey's uncle. Thanks and I owe bg an apology for this particular gripe. All this time playing and I never payed attention to the stars rather than the coins. Live and Learn. lol.
Now if we could just fix that pesky online/offline issue we would be all set. Thanks so much for bringing this to my attention.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by iof878 on Jun 10, 15 1:46 AM
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Your welcome. And don't be to hard on yourself as it happened to me and a few others.
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I have read about this problem in other posts BUT now I have the problem. I ordered the "Cream of Fungus Soup" and used 100 of my precious crystals, the game took my crystals but I got nutten. No extra energy No filled energy, just nutten. I hope there is some way I can get the energy or my crystals so I can try again.
I would like to add my disappointment to the list that the gamers have been left wanting ... ... wanting an answer as to "Whats in the egg?" and wanting some sort of "end" the Princess returns and releases us from our duties. Something?
Thanks in advance for the help with the "lost crystals"
GramCracker [Removed by Moderator]
Edited on 10/11/2016 at 10:54:44 AM PST
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by XixiG on Jul 10, 15 9:53 AM
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Did anyone else's game just SUICIDE completely? All progress gone, when I tried to open it, I got a message saying could not retrieve data, start a new profile.
I thought this issue would be avoided by making an online profile linked into my email? How can this even happen? The promise was that this would let me play across different platforms with the same account name, but that doesn't really apply any more if my whole profile can be deleted when absolutely nothing happened on my computer between yesterday night and this morning.
Has anyone managed to fix this? Help!
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by MsTree on Jul 16, 15 8:08 PM
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I am getting blanks when I have logged into AW for the last few days. There are pictures, but no lettering. I can't tell how many coins or crystals I have; how much energy I have; or what I'm supposed to supply for my quests, because there is no lettering. The pictures are all there, but that's it. Is any one else having the same problem?
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by pjck on Jul 21, 15 5:09 PM
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My computer restarted today while I was at work. When I got home & logged on to AK, I have lost a full level :/ Why on Earth would my computer restarting cause me to lose a level in the game? The last time this happened (auto restart) I was no longer able to access Gizmotek. I'm so frustrated with all of the issues lately and now this. Any ideas?
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forever_student wrote:Hi
I too have a problem with this game. Whenever i cant get into the game on my own laptop, and I log in from another computer, the game takes me to a different level. One time when I was in my 20's i logged into my daughter's computer and it showed me on a higher level with her avatar and all her achievements. All mine was gone. I suddenly had a poney which I never bought and achievements for the festivals I never did.
I decided then to start over. It took me two weeks. A few days ago I was at level 39 when I logged in on my daughter's pc that evening then lo and behold it says I was on level 36. Back on my laptop the next day I was on 39.
Last night while I was playing on my laptop I reached level 42 but had to go out of the game because I didnt have my charger with me. As I was visiting my sister, she let me log in on her pc and guess what... I'm on level 53, with her avatar and all her achievements. i logged out and she logged in again. Her game is fine, but I'm still on level 53 with nothing to do.
What do I do about this? How do I get back to my game? I don't want to start over again. I have fed the dark chest and don't want to do that all over again. Please help!!!
I have similar problems. Additional I changed my IPad to a new one and now I always have to log in and sometimes my progress is partly lost after login. And I lost my daily login Bonus through this (I was over 100).
I also lost many gems through this and in the past. I reported the problem but no reaction. It is a pity. Is there no way to get the support fixing this? I get the feeling they like it because they can earn more money not fixing this because you have to buy more things. I don't give them any money.
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by MaryZd on Aug 8, 15 4:42 PM
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i'm having issues with it not showing or rewarding for a completed quest regarding the landsong relics. i have collected all 5 pieces n it is still showing that i have only collected 4 (although the shrine shows it as completed) and it did say it was completed. i have not received the reward for it either. please help.
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by Twiga on Aug 31, 15 7:09 PM
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I purchased this - a hefty 800 gems - that is supposed to reduce the time for regenerate energy to 2 minutes permanently. I see no sign of it in my inventory and it still takes 4 minutes to generate a point of energy. Any ideas?
Thanks
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