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If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:
Frequent Crashing of Game
Game Compatibility
While we can offer a known solution for technical issues in the forums, or other tech savy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.
If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.
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There is a bug in the program. I am at the Apothecary and as soon as I drill a hole in the coconut, the game locks up. Have to Cntrl/Alt/Del to the Task Manager to close out. I will keep an eye out for the "fix" or update, but wanted to make you aware of the problem. Other than that, good game. Great puzzles. Hard, but not too hard.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by Blabs on Nov 26, 10 6:26 AM
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Can't even get as far as having a problem playing. As soon as I click PLAY the game vanishes
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I am at the same point with the coconut. it has frozen on me 7 times !!!!
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Same here, I drill the coconut and the game freezes  very dissappointing since It's the only problem i've seen in the game (beta tested it) and liked it so much i bought it, and i don't normally buy hidden objects. But it's a major problem, I haven't tried using the skip option yet though...maybe it can get us around the bug until there is a fix? I'll try now and post with an update
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michelha75 wrote:Same here, I drill the coconut and the game freezes  very dissappointing since It's the only problem i've seen in the game (beta tested it) and liked it so much i bought it, and i don't normally buy hidden objects. But it's a major problem, I haven't tried using the skip option yet though...maybe it can get us around the bug until there is a fix? I'll try now and post with an update
Ok, I really hate using skip over any puzzle especially for a game i haven't played all the way through yet but YES it works. use the skip for the puzzle and you can continue your game!
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