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If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:
Frequent Crashing of Game
Game Compatibility
While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.
If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.
Edited on 12/13/2010 at 10:40:41 AM PST
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by diji on Dec 4, 10 1:49 AM
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Well, I played for about an hour and got to the forest area where; after putting out the fire; EVERYTHING in my inventory disappeared!!! ARGH! What happened? This is very frustrating considering I bought The Dragon Dance and it froze up on me and I couldn't continue playing, now I bought this one and All of my inventory disappears!
To say the least I am not happy! 
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welcome to the club!me,all disappear from my inventory when i was in front of the common,sooner in the game!i was ready to buy,but ,happily,i don't do it quick enough!it bugs before!ouf!!!
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My problem was of a different sort -- I got an access violation error about 58 or 59 minutes into the demo. I wasn't overly upset because obviously it was almost done, but I don't want to buy it because I have had that error before and there was no fixing it, so BF gave me a credit. I'm hoping that maybe this go around, they know what the problem might be and see whether it is a programming glitch rather than my own personal computer settings (which I doubt, since never have I ever had any problems with any games whatsoever than that one I mentioned, and now this one).
Oh, and I thought I lost some inventory stuff, too, but there are arrows at each side, and I had to hit the left arrow many times to get to see all the items I had collected - not to say that is the problem here, but it was just a thought.
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Lost all the items in my inventory following the hidden items scene in the cellar and locating the lock tiles for the chest. Rebooted machine and the items reappeared in my inventory. However, in servants quarters in the Parrish home, found the jewel eye for the skull and placed it in the skull socket. It showed me the key but then the game froze and both key and eye disappeared. Rebooting made no difference so am now stuck. By the looks of the forum comments, this is a definite issue with the game - when are you going to fix this?
Edited on 12/04/2010 at 2:33:18 AM PST
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