152 Posts

Can't play

[Post New]by xxybcc on Dec 12, 10 6:23 AM
I keep getting kicked out as I am going to the fuse box. I was able to play only 5 minutes then I get an error message and it terminates my game.

2,464 Posts

Re:Can't play

[Post New]by bfgDonau on Dec 12, 10 9:04 AM
Welcome to the pond xxybcc!

We now have our official tech thread up for Jewelry Secret: Mystery Stones, which can be found here, so I'm going to go ahead and lock this one up keep all technical issues together in the main tech thread.

Feel free to repost any concerns in the technical issues thread on the game’s page.

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved.

This help article would be a good one to start with:

Game Crashing, Freezing, or Blank Screen

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.



Go to: