bfgDonau
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Post any Department 42: The Mystery of the Nine technical issues here only

[Post New]by bfgDonau on Dec 20, 10 9:28 AM
If you are having problems getting Department 42: The Mystery of the Nine to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*When posting in this thread, it also helps to mention whether you're playing the PC or Mac version of the game.

Edited on 12/20/2010 at 9:29:14 AM PST


 

Re:Post any Department 42: The Mystery of the Nine technical issues here only

[Post New]by hilofoz on Dec 22, 10 12:23 AM
I was playing this game and had just finished the first part. After that, the video went all peculiar, with some items of the game appearing and others not. I have tried all sorts of troubleshooting, including deleting the game, but to no avail. I cannot get the video to display properly anymore.

 

Re:Post any Department 42: The Mystery of the Nine technical issues here only

[Post New]by Harrington on Dec 22, 10 6:32 PM
My problems are slooowww video, incomplete selection of objects, and no mouse tracking. I have not been able to get the game to run correctly on my Snow Leopard system or my Leopard system.

I have completed all the steps recommended in the help section here on BFG.

Aggravating in the extreme since the two sections I was able to complete before problems set in were interesting.

 
 
 
 
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