picture puzzle over fireplace...help

I'm note sure if it is a glitch or if I'm doing something wrong. When I zoom in on the picture it will not let me solve the puzzle. The footprints remain and when I click it moves me back out of the puzzle.

I have had same problem as well as the game wont save past the attic section. I have email game support to see how to fix. I've already reistalled and nothing is working.

apauley wrote:I have had same problem as well as the game wont save past the attic section. I have email game support to see how to fix. I've already reistalled and nothing is working.